Slot Technical Manager - Full Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Manage and oversee all aspects of the administration of the Slot Technical Department including slot maintenance, repair, modifications, moves, technical systems, equipment, and hardware.
• Assist with managing slot performance property support activities inclusive of planning, procurement, installation implementation, and ongoing support for all slot systems located at the property.
• Supervise and manage staff in the Slot Tech department.
• Develop, implement, and manage operational goals and monitor achievements of performance and profit objectives.
• Create effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Assist in the budget process for the department, provide recommendations, ensure compliance to departmental budget initiatives, and report budget concerns to manager.
• Support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Oversee electronic gaming device activities for adherence to established procedures.
• Administer, maintain, and ensure the integrity of all slot management systems, player tracking systems, progressive systems, bonusing systems, cashless gaming technologies, and related gaming technology infrastructure.
• Maintain all material inventory and ensure accurate par levels.
• Make final determinations regarding types of materials, supplies, or tools to be used within established guidelines.
• Maintain accountability for all gaming assets, parts inventory, tools, test equipment, and technology resources assigned to the department.
• Establish inventory controls and conduct periodic audits to ensure accuracy and accountability.
• Plan and execute layouts to installations of slot machines.
• Coordinate and execute gaming floor projects including new game installations, expansions, relocations, conversions, lease returns, product trials, and capital improvement initiatives.
• Manage and direct preventative maintenance of slot machines.
• Troubleshoot and repair machine malfunctions and player tracking system problems.
• Review correspondence needed to move, convert, or install slot-related equipment.
• Troubleshoot and repair progressive systems, bonusing systems, cashless gaming technologies, and related gaming technology platforms.
• Oversee the repair, maintenance, and performance of all slots and related gaming equipment.
• Oversee progressive gaming systems, including progressive installations, transfers, removals, resets, reconciliations, meter verification, and related regulatory documentation.
• Develop, interpret, and implement departmental policies, operating procedures, and training programs, manuals, directives, work schedules, rules, and regulations of the Slot Technical department.
• Make recommendations concerning the research, development, evaluation, and implementation of new products, services, technologies, and processes.
• Assist with planning and submission for movements and conversions of slot machines based on analysis of the gaming floor.
• Assist Boomtown Casino Biloxi as needed.
• Create reports and data review to make recommendations regarding floor mix of slot machines, hold adjustments, and new game availability to maximize profitability.
• Review reports on slot machine analysis and make appropriate recommendations to maximize profitability.
• Review slot performance, machine reliability, downtime, utilization, and maintenance trends and make recommendations to maximize profitability and operational efficiency.
• Prepare slot reports by collecting, formatting, analyzing, and explaining information.
• Develop and maintain operational reporting, performance dashboards, and key performance indicators related to Slot Technical operations.
• Prepare ad-hoc reporting for Slots operations.
• Serve as the primary contact for gaming manufacturers, service providers, and technology vendors regarding equipment performance, maintenance, warranty issues, service support, and gaming technology initiatives.
• Participate in the evaluation, testing, implementation, and support of new gaming technologies, cashless gaming solutions, and operational enhancements.
• Ensure all policies, procedures, and practices comply with internal controls, cybersecurity standards, approved software requirements, and regulatory requirements.
• Maintain awareness of approved software versions, manufacturer updates, vendor-issued Customer Notifications (CNs), technical bulletins, and compliance directives.
• Plan and submit for movements and conversions of slot machines based on analysis of the gaming floor and gain applicable approvals prior to taking action.
• Lead and direct the development, execution, and measurement of departmental service standards for the Slot Technical team.
• Coordinate with Information Technology, Compliance, Surveillance, Revenue Audit, and vendors to troubleshoot and resolve gaming technology issues affecting operations.
• Support regulatory audits, internal audits, compliance reviews, and operational assessments.
• Maintain documentation supporting slot movements, conversions, installations, removals, software changes, progressive changes, and regulatory submissions.
• Ensure dual-control procedures are followed for sensitive gaming operations and maintain required records supporting compliance and audit readiness.
• Ensure compliance with all regulatory requirements within the area of responsibility and report potential issues to Executive Management/GM.
• Maintain strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree (B.A./B.S.) from a four-year college or university; and a minimum of five years comparable slot analytic/management experience; or equivalent combination of education and experience.
• Minimum of three years in Slot technical management preferred.
• Must be able to work all shifts including holidays, nights, and weekends according to business needs.
• Ability to write reports, business correspondence, and procedure manuals.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Knowledge of Slot operating systems.
• Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Supervisory Responsibilities

• Responsible for staff development and training programs.
• Responsible for rewards and recognition programs to maximize employee engagement.
• Evaluates team members within the department and delivers constructive feedback to employees regarding performance.
• Determines recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Skills

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Must qualify for licenses and permits required by federal, state, and local regulations.
• Must successfully complete applicable responsible alcohol service training.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn Entertainment’s auto insurance carrier.

Physical Demands

• Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• Frequently required to reach with hands and arms and talk or hear.
• Specific vision abilities required include close vision, color vision, and peripheral vision.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.