Slot Attendant | Full Time

Responsibilities

• Actively patrols assigned sections looking for opportunities to surprise and delight guests.
• Create a fun, high-energy environment through the celebration of slot wins and building players' perception of luck.
• Deliver unparalleled guest interactions as directed by company trained initiatives.
• Clearly communicate functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out).
• Respond to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
• Verify and countersign hand paid jackpots.
• Resolve guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
• Keep slot areas clean, secure, and well maintained.

Qualifications

• One-year previous slot floor-person experience preferred.
• Must be 21 years or older.
• Must possess a high school diploma or equivalent.
• Must be able to mentally add, subtract and multiply large amounts of money at a rapid and accurate pace.
• Possesses ability to understand and comply with company and departmental directives, policies and procedures.
• Must possess excellent customer relations and communication skills, both written and verbal.
• Must be willing to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Gaming License, NV. Required.
• Requires some standing and walking, continuously, throughout the entire shift (typically 7 hours).
• Must be able to tolerate secondary tobacco smoke.
• Must be able to keep pace with peak levels of business and customer demands.
• Must be able to lift 20 lbs. or more at any given time.
• Also able to bend, stoop, crouch, kneel and twist.
• Must be able to tolerate stressful situations and frequent interruptions.
• Maintain accurate count and verify banks when necessary.
• Must be able to manage and solve any concerns and questions customers may have.
• Must be able to speak, read, write, and understand English.
• Maintain and tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.