Site Systems Analyst

Best People + Right Culture. These are the driving forces behind JE Dunn’s success. By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company’s rewards, we’ve found a sustainable way to grow in our industry for the last 100+ years. Our diverse teams around the country strive to enrich lives through inspired people and places every day, and we need inspired people like you to join us in our pursuit of building perfection.

About the Role

The Site Systems Analyst will provide hardware, software, and telecommunication support for remote and branch offices. This position will be responsible for evaluating technical needs, devising and implementing solutions, and performing desktop system installations and upgrades. All activities will be performed in support of the strategy, vision, and values of JE Dunn.

Autonomy & Decision-Making: Makes decisions on routine matters, provides recommendations to supervisor, and refers all exceptions to supervisor.

Career Path: Sr. Site Systems Analyst.

Responsibilities

• Partner with project teams and provide options/packages/scenarios (internet connection, speed, IT service offerings) and costs.
• Partner with logistics on all digital workstation/kiosk and printer setup on jobsites.
• Gather initial requirements for jobsites and work with providers to build packages that meet budgets and financial requirements.
• Initiate ongoing communication with IT and external resources. Contact various service providers (internet, phone, etc.) to get packages built, estimate costs, and coordinate installations with internal project teams and external service providers, including low voltage installation.
• Manage onsite installations and test final installations to ensure all services and technologies are working properly.
• Assist project teams or employees with technology utilization, training, and end-user support.
• Coordinate other IT systems network connectivity and systems access.
• Monitor and maintain job site IT service throughout the duration of the project and make adjustments as necessary.
• Coordinate with the project team and internet providers to disconnect equipment/service.
• Travel to physical workstation setups at various jobsites across the U.S.
• Provide onsite maintenance and repair of job-site hardware including workstations, printers, telephone systems, and networking.
• Respond to issues received by the internal Help Desk that require onsite technical support.
• Enter and maintain data records related to project sites and branch offices including circuits, asset inventory, consultants, and vendors.
• Remove equipment from jobsites or coordinate its return to headquarters.
• Understand equipment operation, maintain equipment in working order, and troubleshoot problems.
• Use technology to increase productivity and adapt to new technology.

Requirements

• Ability to perform work accurately and completely, in a timely manner.
• Strong communication skills, both verbal and written.
• Proficiency in MS Office.
• Time management skills and ability to prioritize multiple projects.
• Organizational and listening skills.
• Demonstrated knowledge of personal computers (PC) and operating systems.
• Demonstrated knowledge of PC components and associated hardware.
• Ability to troubleshoot and solve technical issues.
• Basic knowledge of networking and telecommunications.
• Ability to quickly and effectively solve complex problems.
• Ability to deliver quality through attention to detail.
• Ability to build relationships and collaborate within a team, internally and externally.

Qualifications

• Bachelor’s degree in computer technology or related field (Preferred). In lieu of the above requirements, relevant experience will be considered.
• 2+ years help desk or desktop experience (Required).
• 2+ years working with ISPs, network setup, and troubleshooting (Preferred).

Working Environment

• Ability to work onsite as needed.
• Assignment location may include project sites and/or in the office.
• May require extensive periods of travel.
• Must be able to lift at least 25 pounds.

Benefits

The benefits package aligned to this position is Professional Non-Union. Click here for benefits details.