Site Services Director

About the role

The Site Services Director oversees the administration and management of site services for the agency, ensuring the daily delivery of meals through the Meals on Wheels program and the operation of all field sites.

Responsibilities

• Ensure delivery of all meals to qualified recipients and regularly audit the quality of site services, including meal delivery and all activities involving volunteers and Site Managers.
• Manage scheduling of meal delivery using volunteers wherever possible; use staff and Site Assistants to fill volunteer vacancies when needed.
• Oversee the hiring process, supervision, training, and discharge of Site Managers and all stationed and floating Site Assistants. Assist with training for site-specific roles and new volunteers as needed.
• Develop and implement effective plans for retention of volunteers.
• Assume operation of any satellite sites as needed.
• Conduct and record bi-monthly site audits to ensure correct meal delivery procedures are maintained in the field. Resolve field issues or direct them to appropriate staff for resolution with follow-up.
• Evaluate, develop, and implement agency policies, procedures, standards, and personnel practices associated with meal delivery and site services in cooperation with supervisors and leadership.
• Conduct regular evaluations of site services, including meeting with managers, resolving volunteer issues, and devising methods for improving or modifying services.
• Submit team statistical reports and other reports on volunteer and site activity as requested.
• Schedule and manage site manager meetings as necessary.
• Assist the Volunteer Department with volunteer recognition events as requested.
• Represent and promote the agency in the community by partnering in events and encouraging Site Manager participation.
• Review, approve, and submit Site Manager and Site Assistant payroll and mileage. Ensure timely submission of all site-specific payroll, mileage, and volunteer mileage to accounting.
• Participate in decision-making regarding agency/site closings during inclement weather.
• Take a leadership role on committees as needed.
• Deliver meals as needed.
• Assist with mission-related tasks with little or no prior notice, including serving as a truck spotter, helping with Farm Market/Community Garden/Freight Farms/food distributions, meal preparation, and serving home-delivered meals.
• Perform other duties as assigned.

Requirements

• A degree in Human/Social Services or a related field and two years of paid experience in supervision and/or volunteer administration, or five or more years of experience in supervision and volunteer administration.
• A current and valid New York State driver’s license and access to an automobile.
• Excellent oral and written communication skills.
• Excellent computer skills.
• Capable of lifting a minimum of 35 lbs.