Site Reliability Engineering (SRE) - Maryland, US

We are currently seeking a Senior Site Reliability Engineer (SRE) to design, build, and support scalable, secure, and highly available cloud platforms in Baltimore, Maryland. This role combines SRE, cloud engineering, platform engineering, and automation to improve reliability, performance, and developer productivity across enterprise applications. The position supports critical UPS.com services and participates in a 24x7 on-call rotation.

Responsibilities

• Support and optimize mission-critical UPS.com applications and services.
• Provide production support for Akamai CDN, WAF, bot management, and edge security solutions.
• Manage certificate lifecycle processes, including DigiCert integrations, renewals, and automation.
• Implement and maintain Akamai security policies, malware protection, and performance optimizations.
• Design and operate highly available cloud infrastructure in GCP and Azure.
• Drive SRE practices including SLOs, SLIs, incident management, root cause analysis, and reliability improvements.
• Build and maintain Kubernetes platforms (GKE/OpenShift) and cloud-native services.
• Develop Infrastructure as Code solutions using Terraform and Config Connector.
• Implement CI/CD and GitOps workflows using Azure Pipelines and Argo CD.
• Enhance observability through monitoring, logging, and alerting solutions (Dynatrace, Grafana, Prometheus).
• Automate operational processes using Python, Shell scripting, Ansible, and AI-driven solutions.
• Implement security best practices, including secrets management and policy enforcement.
• Collaborate with cross-functional teams to resolve incidents and improve platform stability.

Requirements

• 5+ years of experience in Site Reliability Engineering, DevOps, Cloud Engineering, or related roles.
• 3+ years of hands-on Akamai experience, including CDN, WAF, and edge security services.
• Strong experience with Kubernetes administration and containerized platforms.
• Experience with GCP, Azure, Terraform, and Infrastructure as Code.
• Experience building and supporting CI/CD and GitOps solutions.
• Proficiency in Python, Bash, Shell scripting, or similar automation languages.
• Experience with monitoring, observability, and incident response practices.
• Strong troubleshooting, communication, and problem-solving skills.
• Ability to lead initiatives and mentor engineers.
• Must be able to support EST working hours and participate in a 24x7 on-call rotation.

Skills

Highly Preferred Skills:

• GCP, GKE, OpenShift (OCP4)
• Terraform, Google Config Connector
• Azure Pipelines, Argo CD, Argo Workflows
• Python, Shell Scripting, Ansible, AWX/Tower
• Docker, Linux Administration
• Istio, Kiali, Gatekeeper
• Dynatrace, Grafana, Loki, Prometheus
• HashiCorp Vault, SOPS, External Secrets Operator, Cert-Manager
• Apache Kafka, Confluent Kafka, Strimzi
• Apigee, WebMethods, Camunda
• Google BigQuery, Firestore, Bigtable, AlloyDB, Pub/Sub
• Apache Solr, Zookeeper
• PagerDuty
• Akamai Security Products and DigiCert Certificate Management

Pay

The starting pay range for this role is $87,720 - $109,650. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

Benefits

• Medical, dental, and vision insurance with employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• Paid time off
• Employee assistance program
• 401k program with company match
• Additional voluntary or legally-required benefits

About the company

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.