Site Reliability Engineer (SRE)

Location: Charlotte, North Carolina (Onsite)
Contract Length: 18 months

About the role

We are seeking a Site Reliability Engineer (SRE) to support Small Business Lending and Deposit platforms. This role focuses on production engineering, site reliability, application support, and platform modernization. The successful candidate will support critical digital banking and lending applications while helping to modernize environments migrating to OpenShift Container Platform (OCP), enhancing platform reliability and operational efficiency.

Responsibilities

• Participate in daily stand-ups focused on production health and support activities.
• Investigate and resolve incidents, alerts, and support tickets related to production systems.
• Assist with production deployments and infrastructure changes.
• Improve monitoring and observability capabilities by building dashboards and alerting solutions.
• Develop automation to reduce manual support efforts using Python, Unix/Linux, and Shell Scripting.
• Support the onboarding of applications migrating to OpenShift Container Platform (OCP).
• Drive continuous improvement in platform reliability and operational efficiency.
• Support Salesforce-based applications, including troubleshooting issues, integrations, and configurations.
• Participate in incident management, problem management, and root cause analysis processes.

Requirements

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through work, consulting, training, military experience, or education.
• Site Reliability Engineering (SRE): Monitoring, observability, alerting strategies, dashboard creation, and incident response.
• Infrastructure & Platform Engineering: Production deployments, OpenShift Container Platform (OCP), and containerization technologies.
• Scripting: Python, Unix/Linux, Shell Scripting.
• Monitoring & Observability Tools: Experience with tools such as Grafana, Splunk, AppDynamics, or ThousandEyes.
• Automation: Experience with Infrastructure as Code tools like Terraform or Ansible.

Preferred Qualifications

• Experience with Salesforce platform support and administration.
• Knowledge of nCino.
• Experience using AI tools such as Microsoft Copilot or implementing AI-driven monitoring.
• Experience in the Financial Services industry or other large enterprise environments.

Ideal Candidate Profile

We are looking for a candidate who demonstrates strong initiative, ownership, and a desire to influence and improve processes. The ideal individual will bring fresh ideas, modern technical skills, and the ability to learn quickly. Strong collaboration, communication, and a team-oriented mindset are essential for this role, as is the ability to identify opportunities and execute with minimal direction.

Benefits

• Supplemental medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.