Site Reliability Engineer (SRE)
About Retool
Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly.
Why We're Looking For You
The Core Infrastructure team owns the systems that make it possible for Retool to run in customers' own infrastructure, behind their own controls, with the reliability and operational clarity they would expect from any critical system. The work is not clean-room infrastructure. Customers run different clouds, different versions, different deployment models, and different levels of operational maturity. A bad upgrade experience can leave a customer many versions behind. A manual Terraform run can become the bottleneck during a launch or incident. We are hiring SREs who want to turn that mess into leverage.
What You'll Do
- Own reliability across Retool Cloud, managed single tenant, BYOC, and self-hosted deployment paths, including provisioning, upgrades, migrations, configuration changes, and production escalations.
- Build the automation that turns today's manual infrastructure work into repeatable systems: Terraform runs, customer environment updates, upgrade workflows, secret rotations, and migration steps.
- Improve observability for Retool Cloud, self-hosted customers, and internal operators.
- Design safer deployment, upgrade, and rollback paths so Cloud and managed customers can stay current.
- Partner with product engineers on infrastructure requirements for new Retool products, especially when they introduce new dependencies.
- Lead through ambiguity, make careful risk calls, and communicate clearly while things are moving quickly.
- Write the docs, runbooks, design notes, and migration guides that make complex systems understandable to other engineers and to customers.
What We're Looking For
- Infrastructure fundamentals: deep experience operating production infrastructure in AWS, experience improving reliability for customer-facing SaaS systems, strong Kubernetes fundamentals, real Terraform or infrastructure-as-code experience, good operational judgment around databases, especially Postgres.
- Reliability and automation: experience building or operating observability systems, programming ability in a language such as Go, Python, TypeScript, Java, or Ruby, a bias toward automation.
SREs Successful Here
You will do well here if you like infrastructure that sits close to real customer pain. Some days that means debugging a specific customer environment. Other days it means improving Retool Cloud reliability or designing the migration path so the next 25 customers do not need that same debugging session. We value SREs who are ambitious, curious, energetic, and careful with the details. Retool moves quickly, priorities can change, and the systems are not always as clean as we want them to be. The work needs SREs who can get their hands dirty, tell the truth about tradeoffs, and leave the system better than they found it.
Pay and Benefits
The base pay range for this role is $163,710 – $306,000 per year. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.