Site Reliability Engineer I

About the role

The Site Reliability Engineer I supports the reliability, availability, and operational health of KFC production systems and applications. This role works with Platform Engineering, Development, and Product teams to monitor and troubleshoot production environments, improve observability, contribute to automation, and support cloud-based infrastructure. The SRE I is expected to operate within defined systems and services, contribute to reliability improvements, participate in incident response, and build increasing technical ownership over time.

Responsibilities

• Observability - Monitor KFC production environments using tools such as Datadog. Create and improve monitors, dashboards, alerts, logging, and other telemetry used to proactively identify reliability and performance issues.
• Incident Response - Participate in the investigation, troubleshooting, and restoration of production systems. Use metrics, logs, traces, and application telemetry to identify issues and support technical resolution and post-incident actions.
• Cloud & Infrastructure - Support and improve cloud-based and containerized infrastructure, including compute, networking, application services, and supporting platform components.
• Infrastructure as Code - Contribute to the deployment and maintenance of infrastructure using technologies such as Terraform, Ansible, and GitLab in partnership with SRE and Platform Engineering teams.
• Automation - Develop basic scripts, tools, and automated workflows using technologies such as Python, Go, Bash, and REST APIs to reduce repetitive operational work and toil.
• Reliability Engineering - Contribute to improvements in system availability, scalability, resilience, and performance by identifying operational gaps and implementing defined reliability improvements.
• Deployment & Production Support - Assist with deployment readiness, production validation, change verification, and monitoring following application or infrastructure releases.
• Documentation & Continuous Improvement - Maintain operational runbooks and contribute to