Site Reliability Engineer
About the role
RingCentral is seeking an experienced Site Reliability Engineer (SRE) to join the RingCentral Collaboration team. This role involves maintaining and improving uptime and availability across several services, collaborating with development and operations teams, and ensuring system reliability.
Responsibilities
- Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.
- Define, propose, and drive efforts to continually improve monitoring, troubleshooting, and self-healing for our services.
- Design and implement redundancy, failover mechanisms, and load-balancing strategies to ensure system reliability.
- Conduct risk assessments and identify potential points of failure in the infrastructure and propose solutions to fix them.
- Respond to (on-call) and take actions to mitigate incidents and outages.
- Be on top of capacity requirements in a growing environment.
- Actively work with various teams' codebases to extend observability and improve uptime.
- Represent the team in global incidents resolution, and participate in on-call rotation.
Requirements
- Proven experience as an SRE or similar role of 6+ years.
- Problem-solving and troubleshooting skills.
- Linux in-depth knowledge.
- Experience with cloud platforms.
- Knowledge of one or more of the configuration management tools.
- Ability to work in a diverse multicultural environment, communicating with globally distributed teams.
- Team player with self-start ability and strong drive to dig deeply and solve problems.
- Fully fluent in spoken and written English.
Qualifications
- B.S in Computer Engineering, Computer Science, or equivalent experience with 4+ years of related experience.
- Proven experience with influencing the software engineering of cloud/SaaS services.
- Familiarity with AI, LLM, and various related technologies.
- Deep understanding of the DevOps Lifecycle and application of it within organizations.
- Deep understanding of SRE principle & fundamentals.
Skills
- Programming experience is desired for the role.
- Experience with Kubernetes, Kafka, SQL/NoSQL databases.
- Experience with Python, JavaScript, Bash, Go, AWS, Azure, GCP, Ansible, Terraform, ArgoCD, GitLab CI, Jenkins, GitLab, Nginx Proxy.
Benefits
- Comprehensive medical, dental, vision, disability, life insurance.
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
- 401K match and ESPP.
- Paid time off and paid sick leave.
- Paid parental and pregnancy leave and new parent gift boxes.
- Family-forming benefits (IVF, Preservation, Adoption etc.).
- Emergency backup care (Child/Adult/Pets).
- Employee Assistance Program (EAP) with counseling sessions available 24/7.
- Free legal services that provide legal advice, document creation and estate planning.
- Employee bonus referral program.
- Student loan refinancing assistance.
- Employee perks and discounts program.
Pay
The salary range for this position is between $94,850 and $135,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more!
Schedule
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process.