Site Reliability Engineer

About the role

We're looking for our first dedicated Site Reliability Engineer (SRE) to own reliability as we grow. This is a build role, not a maintenance one. Our infrastructure today is deliberate and well-structured infrastructure-as-code, containerized services, clear conventions, and a defined deployment approach. We've built a solid foundation, and the next phase is designing the reliability practice, tooling, and architecture that will carry us from serving our current clinics to serving many times more.

Responsibilities

• Own the reliability, availability, and performance of our production platform—define our SLOs, build the observability to measure against them, and drive the work to meet them.
• Establish our incident response practice end to end: triage, mitigation, resolution, and blameless postmortems that actually prevent recurrence.
• Design and build the next generation of our infrastructure and deployment systems as we scale—evolving our infrastructure-as-code, deployment pipeline, and operational tooling.
• Reduce operational toil through automation, so reliability scales faster than headcount.
• Work closely with our engineers to make services more operable—better instrumentation, graceful degradation, and designs that hold up under failure.
• Set the operational culture and engineering standards for reliability on a small, serious team—and grow the practice as the team grows.

Requirements

Strong software engineering fundamentals—you write code to solve operational problems, not just configure systems. Our stack spans Java and Python on the backend with TypeScript on the frontend, and you'll work across it. Real experience running production systems: containerized services, cloud infrastructure, and infrastructure-as-code. Depth in observability and incident response—you've built monitoring and alerting that catches problems early, and you've led real incidents to resolution under pressure. The ability to pick up an unfamiliar codebase, reason about how it behaves in production, and identify failure modes—because you'll need to understand our system to keep it reliable. Experience designing for reliability at the architecture level: capacity planning, scaling strategies, failure isolation, and safe deployment practices. Calm, structured judgment during incidents, and the discipline to turn each one into a lasting improvement. Comfort owning an ambiguous, greenfield mandate—you're energized by defining a practice from the ground up rather than inheriting a finished one.

Qualifications

Nice to have: Experience as an early or first SRE hire, or building a reliability function from scratch. Experience scaling systems through stages of rapid growth. Healthcare, regulated-industry, or other high-stakes-reliability background—where downtime and data handling carry real consequences.