Site Reliability Engineer

About the role

Specialize in ensuring the reliability, resilience, and recoverability of enterprise services and systems across cloud, on-prem, and store environments. Serve as the SRE voice within incident and problem management, leading major incident response, driving root cause analysis, and partnering with Software Engineers and platform teams to reduce recurrence and improve system health in production.

Responsibilities

• Act as the SRE lead/participant in Major Incident Management: joining bridges, driving triage, coordinating cross-team response, and communicating status to stakeholders during active incidents
• Own or contribute to Problem Management: conducting RCAs, identifying systemic issues, and tracking corrective actions to completion in partnership with engineering and the platform SRE team
• Collaborate with business partners and engineering teams to define and monitor key SLOs/SLIs, and use them to prioritize reliability work
• Improve traceability, observability, and retrievability of system behavior in production using tools such as Dynatrace and Azure
• Build/tune monitoring and alerting to reduce noise, catch issues earlier, and speed up diagnosis across cloud, on-prem, and store environments
• Partner with the dedicated platform SRE team to escalate systemic/longer-term reliability gaps uncovered during incident and problem work
• Author clear playbooks, runbooks, and postmortem documentation for use by the broader engineering organization
• Participate in an off-hours on-call rotation and periodic off-hours work during major incidents or maintenance windows
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety

Requirements

• 3+ years of experience in Site Reliability Engineering, incident management, or production support for enterprise systems
• Experience leading or participating in major incident management (incident commander, bridge/war-room facilitation, executive communication during outages)
• Experience with problem management and root cause analysis (RCA), including driving corrective/preventive actions to closure
• Solid understanding of observability and monitoring concepts and tooling (e.g., Dynatrace, Azure Monitor) to detect, triage, and diagnose production issues
• Working knowledge of Linux and scripting (e.g., BASH, Python) for troubleshooting and diagnostic automation
• Familiarity with Kubernetes, Docker, and cloud platforms (Azure, GCP) sufficient to troubleshoot and reason about system behavior in production
• Experience working in an Agile environment, tracking work and metrics via a platform such as Jira
• Strong communication skills — able to translate technical incident details for both engineering teams and business stakeholders under time pressure
• In office, Blue Ash, OH 5 days a week
• Willingness to travel and provide onsite support for new go-lives and pilots
• Familiarity with Point of Sale Systems in Enterprise environments

Skills

• Major incident management
• Triage
• Cloud
• Devops
• dynatrace
• Azure
• Python

Additional Skills & Qualifications

• Collaborate with business partners and engineering teams to define and monitor key SLOs/SLIs, and use them to prioritize reliability work
• Improve traceability, observability, and retrievability of system behavior in production using tools such as Dynatrace and Azure
• Build/tune monitoring and alerting to reduce noise, catch issues earlier, and speed up diagnosis across cloud, on-prem, and store environments
• Partner with the dedicated platform SRE team to escalate systemic/longer-term reliability gaps uncovered during incident and problem work
• Author clear playbooks, runbooks, and postmortem documentation for use by the broader engineering organization
• Participate in an off-hours on-call rotation and periodic off-hours work during major incidents or maintenance windows
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety

Pay and Benefits

The pay range for this position is $60.00 - $70.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Blue Ash,OH. Application Deadline This position is anticipated to close on Jul 10, 2026.

About TEKsystems

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.