Site Reliability Engineer

Job Specific Accountabilities

• Design and implement advanced monitoring frameworks.
• Contribute to monitoring best practices, and collaborate with teammates to leverage monitoring tools for proactive identification and resolution of issues.
• Partner with application teams to improve observability and incident prevention.
• Implement system reliability optimization strategies with the objectives of enhancing system capabilities, ensuring superior performance for customers, and fostering a culture of continuous innovation/improvement.
• Actively contribute to the growth and evolution of the Site Reliability Engineering practice, evangelizing technical standards and driving adoption of SRE principles.
• Lead incident response activities, providing technical guidance during high-severity incidents to ensure rapid resolution and minimal service disruption.
• Identify opportunities to automate manual monitoring and response tasks.
• Champion infrastructure-as-code and automation initiatives where applicable.
• Drive toil reduction initiatives through automation and process improvement.
• Serve as a key participant in post-incident reviews and drive implementation of corrective actions.
• Analyze system performance trends and capacity utilization, identifying opportunities for improvement.
• Support 24/7 monitoring operations for critical banking systems and applications.
• Optimize alerting strategies to reduce noise and improve mean time to detection.
• Maintain and enhance monitoring dashboards and reporting capabilities.
• Evaluate complex changes and establish risk mitigation strategies.
• Foster operational knowledge sharing and documentation of tribal knowledge.
• Begin establishing SLIs/SLOs for critical services in partnership with product teams.
• Introduce error budget concepts and reliability metrics and facilitate reliability/velocity trade-off discussions.

The Ideal Candidate

• Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience.
• 5+ years of experience in software development or site reliability.
• Experience working on high-availability, mission-critical systems.
• Proficient with monitoring platforms.
• Strong troubleshooting and crisis response capabilities.
• Broad software development capabilities from scripting to application development to infrastructure as code.
• Familiarity with DORA metrics and DevOps measurement frameworks.
• Understanding of network protocols, databases, and system architecture.
• Understanding of deployment pipeline reliability and release engineering practices.
• Strong communication skills for cross-team coordination.