Site Reliability Engineer

Job Summary

Work onsite 5 days a week at Blue Ash, OH (BTC lab location); relocation supported.

6-month contract at $50/hr.

Participate in a multi-stage interview process (automated prescreen, hiring manager, team, and potential onsite interview).

Must be flexible with travel (primarily Cincinnati and Louisville initially; expands as sites go live).

Participate in off-hours on-call rotation (escalation point, not initial response; 1 week every 6 weeks).

Lead and participate in Major Incident Management, including triage and cross-team response.

Conduct Root Cause Analysis (RCA) and track corrective actions.

Collaborate with engineering teams to define SLOs/SLIs and enhance observability using Dynatrace and Azure.

Create playbooks, runbooks, and postmortem documentation.

Requires 3+ years in SRE, incident management, or production support roles.

Must have experience as incident commander and in bridge/war-room facilitation.

Strong knowledge of observability tools (Dynatrace, Azure Monitor) and containerization (Kubernetes, Docker).

Proficient in Linux and scripting languages (BASH, Python).

Familiarity with enterprise Point of Sale (POS) systems is preferred.