Site Reliability Engineer

Responsibilities

• Leads post-incident investigations for the Site Reliability team.
• Conducts in-depth post-incident analyses to identify root causes and develops preventive strategies.
• Drafts clear and insightful RCA's for customer delivery.
• Cross trains colleagues on how to best leverage observability tools during incident and performance investigations.
• Provides visibility to all stakeholders throughout the entire Site Reliability process.
• Collaborates with cross-functional teams to implement system enhancements that enhance scalability and stability.
• Develops client-focused dashboards/alerts to proactively identify performance challenges.
• Maintains and configures core observability tools to ensure optimum performance and key metrics/data are available for incident response and performance investigations.
• Works proactively to prevent incidents and reduce their impact on our platform.
• Promotes the development of automation tools to streamline incident response.
• Partners with the larger Cloud Operations, SRE, Engineering teams, and the business-at-large to advance our SaaS platforms.

Qualifications

• Bachelor's degree in Computer Science or related field (or equivalent experience)
• 5+ years of proven experience in a Site Reliability Engineering role
• Strong knowledge of SRE best practices and incident management protocols
• Deep experience using and/or configuring New Relic, Data Dog, SumoLogic or similar observability tools
• Proficiency in reading and writing code (e.g., JavaScript, .NET, SQL)
• Familiarity with cloud platforms (e.g., AWS, Azure) and architectural patterns
• Excellent problem-solving skills and a data-driven approach to incident analysis
• Prior experience operating within a Public Cloud environment (AWS strongly preferred)
• Experience troubleshooting C#/.Net based web applications to identify bugs/performance challenges
• Solid knowledge of SaaS operations
• Advanced written and verbal communication skills
• Windows and SQL-server troubleshooting skills preferred
• Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines preferred
• Experience working in an Infrastructure as a Code (IaC) environment preferred

Benefits

• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
• Paid Time Off – Flexible options plus 10 paid company holidays where available
• Flexible PTO not available in California or the UK