Site Manager, Dental, Oral & Maxillofacial Surgery

Key Responsibilities

• Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OAs)
• Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns
• Makes sure front desk caregivers (OAs) follow standard operating procedures and workflows related to registration, phone management, scheduling, and copay collection activities
• Conducts daily charge and cash reconciliations according to established policies and procedures
• Maintains supply levels to support clinic activities
• Monitors and coaches non-provider caregivers to ensure standard operating procedures and workflows are followed related to rooming patients, data collection, documentation, and other assigned activities
• Manages recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers

Position Qualifications

• High School diploma required
• Associate's degree preferred
• 2 years of office practice experience required; supervisory experience preferred
• Workflow management experience and process improvement experience highly preferred
• Operational leadership experience preferred

Why ChristianaCare

Do you want to make a meaningful impact in people’s lives? As a Site Manager, you will play a critical role in leading teams, optimizing operations, and ensuring high-quality patient care across the site. This is more than a job—it’s an opportunity to drive positive outcomes, support caregivers, and be part of a mission-driven team dedicated to improving healthcare.