Site Leader

About the role

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double revenue in the next 18 months. To meet this target, Stord is strategically scaling teams across the company and seeking energetic experts to help achieve its mission. By combining commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through fulfillment, warehousing, transportation, and operator-built software including OMS, Pre- and Post-Purchase, and WMS platforms. Stord levels the playing field for all brands to deliver the best consumer experience at scale, helping brands increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe, and backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Responsibilities

• Deliver and execute daily and short-term plans to achieve operational and business objectives
• Assist the General Manager with all activity within the four walls of a Stord fulfillment center
• Provide strong vision and direction for the team, drive operational excellence, and implement scalable processes to meet business objectives
• Manage multiple supervisors and hourly associates in a warehouse or small grouping of warehouses ranging from 30,000 to 600,000 square feet per building
• Plan, monitor, and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives
• Maintain inbound and outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy
• Maintain productivity, customer service, and safety standards on a daily basis
• Provide superior customer service and maintain professional and courteous relations with strategic partners
• Train, coach, mentor, and develop staff to achieve business objectives while providing career development opportunities; conduct performance reviews
• Manage revenue and expenses compared to budget; manage and track key performance indicators (KPIs)
• Communicate to operations’ staff regarding objectives, policies, procedures, safety methods, practices, and programs
• Assist in delivering the facility-wide operational budget
• Assist with recruiting and strategic labor planning
• Establish and deliver targets for safety, efficiency, and quality
• Develop and deliver comprehensive peak season strategies
• Collaborate closely with Stord’s Warehouse Excellence team to provide an unmatched customer experience

Requirements

• Bachelor’s Degree in Supply Chain Management, Business or related field highly preferred
• At least 5–7 years of leadership experience in a warehouse or distribution environment, with at least 4 years of supervisory experience required
• Prior experience utilizing a Warehouse Management System (WMS), material handling equipment, and/or various storage systems
• LEAN experience preferred
• Food Grade experience preferred
• Ability to deliver excellent customer service and develop mutually beneficial relationships with all partners
• History of growing responsibilities within a warehouse/distribution environment
• Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach beneficial conclusions
• Ability to influence change management and operational performance from areas outside of direct control
• Ability to write reports, business correspondence, and procedure manuals
• Ability to plan, organize, and manage multiple projects and set priorities
• Ability to effectively present information and respond to questions from managers, clients, and the general public
• Ability to read, analyze, and interpret policies and contracts
• Proficiency with Microsoft Office including Word, Excel, and PowerPoint