Site Leader

About the role

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Site Leader and contribute your expertise in a role where your impact truly matters!

Responsibilities

• Responsible for ensuring that their site meets or exceeds Customer Contractual Requirements and leverages relationships with existing customers in order to grow the business
• Responsible for ensuring that their site meets compliance with all laws, regulations, and other legal obligations from governing bodies that have legal jurisdiction over the site.
• Responsible for ensuring that their site follows the corporate standards for the budgetary process, and meeting or exceeding corporate growth and profitability targets pertaining to the site.
• Responsible for ensuring that their site meets and complies with all of DATAMARK's corporate policies, procedures, and work instructions as they apply to the site
• Oversees the development and maintenance of departmental and project budgets for their assigned site
• Maintains and presents the monthly operations metrics to the DATAMARK Executive Team
• Responsible for creating and managing a mentoring/succession plan for their assigned site which will enable them to continuously identify and develop our future operations leaders and managers
• Represents DATAMARK in all aspects of the general operation of their assigned site with customers, employees, vendors, government agencies and their representatives, and DATAMARK corporate personnel
• Fosters and maintains an excellent employee environment to ensure employee retention and high employee morale
• Utilizes the DATAMARK ISO BPMS (Business Process Management System) or site-specific BPMS system to control the contact center operations and ensures documentation is current, training materials are up to date and effective, and production practices are consistent with contractual obligations.
• Development of staff throughout their organization particularly in the area of leadership
• Leads process improvement projects in both administrative and production departments and maintains documentation, audit programs, and systems in place to ensure compliance with all primary site responsibilities
• All other duties as assigned

Qualifications

• Education Requirements: Bachelor's degree in industrial engineering or business administration or related area
• Field Experience: At least 12 years of contact center, back office, or BPO experience including 4 years in a supervisory role and 6 years in a management role.
• Position Experience: At least 6 years of experience in a Contact Center or Back Office management role.
• Other Qualifications: Experience in managing Bilingual (English/Spanish) call center operations for customer service and interpretation services is highly preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability

Pay

$110,000.00 annual salary