Site Leader

Our Site Leaders play a crucial role in exceeding expectations and providing a superb customer experience, foundational to Amazon’s success through customer obsession and innovation. This multi-faceted role requires balancing strategy and execution, overseeing all operational aspects of a functional area within one of our Fulfillment Centers, including people management, process optimization, and meeting customer commitments.

Responsibilities

• Own and deliver the operational budget for a functional area, covering safety, productivity, financial and labor planning, and operational goals for outbound or inbound operations.
• Provide strategic long-term planning (3, 6, and 12 months out), including labor planning, rate forecasting, and peak season preparation.
• Drive continuous improvement projects to optimize operations, enhance productivity, and meet or exceed business objectives, including strategic projects with building-wide and network-wide impact.
• Leverage Operations and Area Managers to gather insights, understand challenges, and solicit ideas for process improvements.
• Network with other leaders across the organization to share best practices, drive efficiencies, and reduce costs.
• Establish and track objectives and metrics for safety, quality, productivity, and customer experience.
• Set clear goals and expectations for Operations and Area Managers, measure performance, provide feedback, and hold leaders accountable.
• Mentor and develop leaders and staff, fostering leadership bench strength within the Fulfillment Center.
• Participate in recruiting to identify, evaluate, and promote associates and internal/external candidates.
• Collaborate with support teams (HR, Finance, Maintenance Engineering, Safety, IT, and other leaders) to secure resources and support for projects and initiatives.

Requirements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching, and reaching both below the waist and above the head.
• Ability to stand or walk for up to 10-12 hours.
• Work in environments with variable noise levels, lighting conditions, and temperature variations.
• Able to access all areas of the building safely, including ascending and descending ladders, stairs, and gangways without limitation.

Qualifications

Basic Qualifications

• Bachelor's degree or advanced degree.
• Direct management experience, including a salaried workforce, in manufacturing, production, distribution, or logistics.
• Experience with performance metrics, process improvement, and Lean methodologies.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations.

Preferred Qualifications

• Degree in Engineering, Operations, or a related technical field; MBA or Master’s degree preferred.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development through assignments in multiple fulfillment centers across the nation.
• Prior leadership development training or participation.
• Track record of effectively leading an operation with at least 100 salaried and hourly staff.
• Demonstrated ability to develop others into higher levels of leadership.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with options for supplemental life plans).
• Employee Assistance Program (EAP) and mental health support, including a medical advice line.
• Flexible Spending Accounts (FSAs).
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

Base salary range: $149,600.00 - $202,400.00 USD annually. Additional compensation may include sign-on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location.