Site Lead – Team & Operations Management

Overview

Contribute to turning complex immigration policy into clear guidance that helps millions navigate the U.S. immigration system—where clarity meets public service. If you can make the complex clear, your work will empower others and shape how critical systems are understood and used at the intersection of policy, technology, and people at USCIS!

Join our team as a Site Lead and support USCIS as the on-site manager responsible for overseeing contract operations, staff, and performance. You will oversee daily site operations, manage team members, ensure compliance with USCIS requirements, maintain quality and performance standards, and serve as the primary liaison between FWI and USCIS leadership.

Responsibilities

• Staff Management & Leadership

• Client (Government) Coordination

• Compliance & Quality Assurance

• Reporting & Documentation

• Training & Onboarding

• Security & Confidentiality

• Problem Solving & Escalation

Qualifications

• Minimum/General Experience: Minimum eight (8) years of overall day-to-day management experience of contracts performing daily operations and administrative support leading staffing requirements that includes project planning and staff direction. The Team Lead shall demonstrate an understanding of organizational and management skills, time management, leadership, Microsoft Office skills, problem-solving skills, verbal and written communication and decision-making ability.

• Minimum Education/Credentials: Bachelor’s Degree in one (1) of the following disciplines: Accounting, Finance, Project Management, Business Administration, Business Management, Marketing, International Business, Business Communications, Human Resources Management, Entrepreneurship, Economics or other business related fields. USCIS will allow a Project Management Professional (PMP) certified by the Project Management Institute (PMI) in lieu of the educational requirements. The web site is www.PMI.org.

Benefits

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance

• Dental Insurance

• Vision Insurance

• Long-term and Short-term Disability Insurance

• Life Insurance

• 401(k) Plan

• Holiday Pay

• Paid Time Off

Pay Range: $75,000 - $80,000