Site Coordinator

Ricoh USA, Inc. · Boston, MA · 2 days ago

OTHR$20.95–$26.4/hrFull-time

About the role

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.

Responsibilities

Responsible for the daily operations of a mail room, copy center, or scanning facility.
Operate office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and the delivery and processing of mail.
Handle formal customer interactions on a daily basis.
Responsible for the effective implementation and management of Ricoh Service Excellence programs.
Understand and efficiently operate required equipment and software to meet service level agreements (SLAs).
Achieve profitability goals by effectively utilizing company materials and supplies.
May maintain daily operational functions, including creating and completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as needed.
May interact with contracted vendors, facility management, and building occupants.
May be responsible for office supply inventory management and reordering.
May be responsible for conference room coordination and A/V equipment resource management.
Maintain positive internal working relationships with all department employees through professional communication.
Collect and provide operational data to assigned leadership and customers.
May complete monthly customer reports with support from assigned leadership.
Ensure financial responsibilities are met.
Perform other duties as assigned.

Requirements

High school diploma or GED required.
1+ years of experience in a related field (B2B and/or technical environment).
Previous 1+ year of customer-facing work experience required.
Demonstrated knowledge and understanding of technology.

Skills

Tactical thinking and decision-making skills.
Ability to present information to small groups.
Moderate problem-solving skills.
Basic customer service skills.
Basic technical aptitude.
Basic written and verbal communication skills.

Working Conditions

Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels. Work assignments are diversified and require the ability to interpret, comprehend, and apply complex materials, data, and instructions, as well as prepare, provide, and convey diversified information. Some physical effort is required. Work may be primarily sedentary but does require walking, standing, bending, reaching, lifting, and carrying objects weighing up to 50 lbs. (e.g., papers, books, files, and small parts).

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Benefits

Broad selection of medical, dental, life, and disability insurance options.
Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Team member tuition assistance programs.
Paid vacation time and paid holidays annually.
Many other benefits to enhance health, wellness, and ongoing personal and professional development.

Pay

$20.95 - $26.40 per hour

Schedule

Full time

Location

Boston, MA, United States