SHUTTLE DRIVER SUPERVISOR

About the role

As a Shuttle Driver Supervisor, you will assist the management team in overseeing a team of workers who perform a variety of tasks to keep our client's facility in top shape. You will perform various job responsibilities, including those embodied by our company core values.

Responsibilities

• Supervise Drivers and ensure that all duties are completed according to company standards.
• Aid in implementing work schedules and assignments.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Accountable for meeting or exceeding established performance targets.
• Order and maintain a supply of necessary materials and equipment.
• Track vehicle condition and usage.
• Report on mechanical issues and coordinate repairs.
• Ensure vans are clean, fueled, and ready.
• Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe facility.
• Address customer inquiries and complaints in a prompt and professional manner.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Ensure drivers assist passengers (luggage, accessibility needs).
• Continuously seek ways to improve service quality and efficiency.
• Regularly update upper management on operational challenges.
• Foster clear and open communication within the team and with other departments.
• Provide training to workers on safety regulations, equipment usage, and job duties.

Requirements

• High school diploma or GED
• One year of supervisory experience
• Valid Oklahoma Driver’s License
• Prior transportation or airport experience (strongly preferred)
• Excellent communication and interpersonal abilities
• Ability to lift up to 50 lbs
• Ability to manage real-time operational issues

Qualifications

• High school diploma or GED
• One year of supervisory experience
• Valid Oklahoma Driver’s License
• Prior transportation or airport experience (strongly preferred)
• Excellent communication and interpersonal abilities
• Ability to lift up to 50 lbs
• Ability to manage real-time operational issues

Skills

• Organizational and communication skills
• Teamwork and inclusion
• Customer service
• Time management
• Operational oversight

Benefits

• Medical, dental, vision, life insurance coverage
• Flexible Spending Accounts
• 401k
• Vacation/Sick Holiday
• Discount programs

Pay

Pay range: $16.00 - $17.00 per hour

Schedule

Details about the schedule will be provided upon hire.