Shuttle Driver-(Buffalo Medical Center)

At Towne Park, it’s more than a job—you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

About the Role

The Shuttle Driver is responsible for transporting guests to and from the hotel, hospital, or casino and local area in a friendly, efficient, and courteous manner using safe driving practices. They also assist guests with luggage, including delivery and pickup during arrival and departure, and maintain vehicle activity and maintenance logs.

Responsibilities

• Shuttles guests to approved destinations as directed by the manager and client contact. Must learn and remember pick-up and drop-off points, property outlets, meeting rooms, amenities, local attractions, parking rates, and other relevant details (40% of time).
• Communicates courteously and professionally via telephone, two-way radio, and in person with guests, location staff, and coworkers. Greets guests within 30 seconds, uses last names when appropriate, and maintains composure under pressure (20% of time).
• Operates vehicles seating eight people or fewer, including inspecting the vehicle at the start of each shift for operational safety (e.g., lights, signals, tires, brakes, heating/cooling). Records and reports malfunctions or damage to the manager (20% of time).
• Protects guest confidentiality in accordance with HIPAA requirements. Maintains security of client financial and identifying information. Assists patrons with entering/exiting the vehicle, checks wheelchairs for safe operation, and cleans wheelchairs after each use. May use specialized equipment such as wheelchair lifts (20% of time).

Requirements

• High school diploma or GED.
• Must pass a criminal background check, MVR (Motor Vehicle Record) check, drug screen, and other client-specific requirements.
• Must be at least 21 years of age due to vehicle leasing contract requirements.
• Must maintain a valid driver’s license and pass annual/semi-annual MVR checks.
• Must complete Towne Park’s Wheelchair Safety Training course if applicable.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.

Skills

• Ability to read, write, and comprehend standard English, including simple instructions, correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one or small group settings.
• Basic arithmetic skills, including addition, subtraction, multiplication, and division using units of American currency.
• Understanding of 24-hour and military time systems.
• Ability to understand rates applicable to time passed.
• Ability to drive a manual transmission vehicle.

Working Conditions & Physical Demands

• Regularly required to talk or hear; frequently required to sit or stand for extended periods, walk, handle objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to lift up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
• Majority of work performed outdoors for extended periods, including exposure to extreme heat and cold. Protection from weather conditions may be provided, but not necessarily from temperature changes.
• Travel of up to 5% may be required.

Pay

Hourly base pay range: $17.50–$18.50 per hour.

Schedule

7:00 AM – 3:00 PM, Wednesday through Friday, with open availability.

Benefits

• Eligible to enroll in medical, dental, and vision insurance.
• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Company-paid basic life and AD&D insurance.
• Short-term and long-term disability coverage.
• Eligible to enroll in the company’s 401k retirement savings plan.
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.