Healthcare Shuttle Driver

About the Role

Shuttle Drivers are responsible for the effective, efficient, and safe transportation, loading, and unloading of passengers, ensuring all activities support the safety and welfare of all riders.

Responsibilities

• Ensure the safety of all passengers and those around the shuttle.
• Prioritize quality and reliability of service.
• Greet customers, respond to inquiries promptly, and resolve problems with a caring attitude.
• Anticipate and meet passenger needs, providing premier customer satisfaction.
• Assist passengers with general information about the healthcare campus.
• Work independently or under supervision, following directions from supervisors.
• Collaborate effectively in a team environment.
• Perform pre- and post-trip inspections to ensure vehicle safety and compliance with company, DOT, and maintenance standards.
• Assist passengers with boarding, exiting, and operating specialized equipment (e.g., wheelchair lifts and tie-downs).
• Greet every passenger and maintain a friendly, professional demeanor.
• Prepare and submit accident/incident reports in a timely manner.
• Perform daily cleaning and routine shuttle maintenance; maintain a neat appearance, including assigned uniforms.
• Handle funds carefully and report lost articles.
• Conduct refueling activities and maintain fuel usage logs.
• Comply with Federal DOT requirements, state driving regulations, and safety procedures.
• Use two-way radio for communication.
• Report mechanical, cosmetic, or other shuttle-related issues to management promptly.
• Maintain shuttle security and follow all safety procedures.
• Stay alert and observant of authorized and unauthorized activities, taking appropriate action.
• Adhere to all safety codes and OSHA standards.
• Respond to guest/visitor inquiries and resolve service discrepancies respectfully.
• Perform additional related duties as assigned.

Requirements

• Valid driver’s license.
• Ability to pass a DOT physical and/or possess a current Medical Certificate.
• Reliable transportation to and from work.

Skills

• Professional communication skills, conveying information effectively.
• Outgoing and enthusiastic personality.
• Ability to speak, read, and comprehend English.
• Willingness to work flexible shifts (days, evenings, weekends, holidays), including overtime and peak periods.
• Openness to feedback and differing opinions.
• Demonstrated sense of urgency and timeliness.
• Commitment to continuous improvement.
• Excellent teambuilding and interpersonal skills.

Physical Demands

• Ability to work in various weather conditions (heat, wind, snow, rain, etc.).
• Ability to lift, push, and pull at least 50 pounds.
• Ability to stand, walk, and sit for extended periods (up to 8 hours per day).
• Ability to drive continuously for a minimum of 2-3 hours.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• Ability to apply pressure using fingers and palms.
• Ability to perform repetitive motions with hands, wrists, arms, ankles, knees, and hips.
• Ability to communicate orally and receive detailed information through spoken instructions.

Reasonable accommodations may be made to enable individuals with qualified disabilities to perform essential duties.