Transportation Shuttle Driver

About the role

The Santa Barbara Zoo is seeking a Transportation Shuttle Driver to safely and courteously transport staff while helping create a welcoming and seamless arrival experience. This role plays a vital part in supporting our team and providing exceptional customer service.

Responsibilities

• Perform routine pre-shift inspections of vehicles at the start of each shift, report maintenance or safety issues immediately to the Director of Events & Guest Services & Events Manager
• Operate vehicle and transport staff and guests safely and efficiently via a fixed route with scheduled pick-up and drop-off locations for passengers
• Aid passengers as needed
• Ensure all passengers follow safety protocols, including seat belt use
• Keep accurate records of trip logs, mileage, and fuel use
• Operate vehicle safely in compliance with all traffic laws and California motor vehicle laws
• Record number of passengers and complete daily shift reporting as required
• Maintain a clean, orderly, and safe shuttle at all times
• Communicate professionally at all times
• Provide excellent customer service with a positive and professional demeanor
• Arrives on time for scheduled shift, professionally dressed and ready to begin work
• Respond calmly and appropriately to emergencies or incidents on the route

Secondary Duties

• Guest Relations: Greets every guest with a smile, thanks guests for supporting/visiting the Zoo, ensures the Zoo’s presentation standards for cleanliness and maintenance are met, maintains a clean, neat appearance and adheres to the Zoo’s uniform dress code, takes responsibility to stay informed about happenings at the Zoo, reflects the qualities outlined in the Guest Relations Statement and the Employee Pledge

Requirements

• Valid California Class B Commercial Driver’s License (CDL) with a “P” (passenger) endorsement, with a clean DMV record

Position Criteria

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position.
• Knowledge, Skills, & Abilities: Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests; Ability to maintain a diligent, friendly, and professional demeanor; Attention to details; Team oriented; Effective oral communication skills; Ability to effectively problem solve; Ability to follow oral and written direction; Ability to exercise safe work habits; Ability to simultaneously assist and interact with guests, while overseeing events.

Benefits & Perks

• Great team, beautiful grounds, amazing animal collection, sunshine & ocean view almost year-round!
• Free parking, free guest passes, unlimited free tea/coffee every morning, 20% discounts on food services and retail purchases
• Access to the Collabornation learning platform, professional development, and lunch & learn opportunities

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.