Shop Service Technician III - Utilities

About the role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications. Attends and successfully completes required technician training classes.

Responsibilities

• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs
• Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards
• Research repair needs and order parts as needed
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times
• Approaches work in a positive manner and maintains conduct that is supportive of the work Team
• Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties
• Performs other duties as assigned

Requirements

Essential Job Competencies: Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Skills

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Qualifications

• Completed all required training curriculum to be designated a Tech III
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs

Benefits

In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Pay

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service.

Schedule

Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.

Education and Experience

• High School diploma or GED
• 1-2 years Required / Credentials

Criteria

• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs
• Updating of Knowledge: Job requirements frequently change requiring re-training once or more per year
• Problem Solving: Job requires problem solving ability, established examples / guidance are not always available
• Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries
• Autonomy: Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters

Physical Demands

Not Applicable

Environmental Conditions

Not Applicable

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

No subordinates / no supervisory responsibility (may work independently or as a member of a team)

Working Environment

Inside conditions Protection from weather but not necessarily from temperature change.

Physical Demands

• Frequently - (3-6 hours/day): Standing, Sitting, Walking, Reaching, Crouching, Kneeling, Crouching, Crawling, Grasping, Repetitive Motion, Talking, Hearing
• Occasionally - (up to 3 hours/day): Climbing, Balancing, Pushing/Pulling (Up to 25 lbs.), Pushing/Pulling (Over 50 lbs.), Lifting (Up to 25 lbs.), Lifting (Over 50 lbs.)

Environmental Conditions

• Occasionally - (up to 3 hours/day): Noise, Vibration, Air Particulates / Contaminants, Airborne Hazards, Airborne Chemicals, Airborne Dust, Airborne Fumes, Airborne Odors, Airborne Mists, Airborne Particles, Airborne Particulates, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, Airborne Particles, 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