Shop Service Technician III - Utility
About the role
Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
Responsibilities
- Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
- Attends and successfully completes required technician training classes.
- Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
- Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
- Research repair needs and order parts as needed.
- Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
- Approaches work in a positive manner and maintains conduct that is supportive of the work Team.
- Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.
- Performs other duties as assigned.
Requirements
- Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.
- Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace.
- Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood.
- Takes Initiative
- Adapts to changing business needs, conditions, and work responsibilities.
- Updates of Knowledge Job requires re-training once or more per year.
- Problem Solving Job requires problem solving ability, established examples / guidance are not always available.
- Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
- Autonomy Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.
Qualifications
- High School diploma or GED.
- Completed all required training curriculum to be designated a Tech III.
- Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
- Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Skills
- Safety
- Communication
- Initiative
- Adaptability
- Results Orientation
- Credibility
- Personal Development
Benefits
Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
Pay
N/A
Schedule
N/A
Education and Experience
- Experience: 1-2 years Required / Credentials: Completed all required training curriculum to be designated a Tech III.
Criteria
- Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
- Updating of Knowledge: Job requires re-training once or more per year.
Physical Demands
O Pushing - Up to 25 lbs.
O Pulling - Up to 25 lbs.
O Lifting - Up to 25 lbs.
F Climbing
F Balancing
F Stooping
F Kneeling
F Crouching
F Crawling
F Reaching
F Standing
F Sitting
F Walking
F Talking
F Hearing
F Grasping
F Repetitive Motion
F Feeling
F Fingering
F Pushing - Over 50 lbs.
F Pulling - Over 50 lbs.
F Lifting - Over 50 lbs.
F Inside conditions: Protection from weather but not necessarily from temperature change.
Environmental Conditions
O Outside environmental conditions
F Vibration
F Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals).
Working Environment
F Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level
F Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin
F Oils
F Air particulates / contaminants: the worker is required to wear respirator.
Organizational Impact
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility
No subordinates / no supervisory responsibility (may work independently or as a member of a team)