Shop Service Technician III

Location: 1250 Elgin, IL

About the role

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

The Shop Service Technician will perform preventative and routine repairs on all DEUTZ and non-DEUTZ products at the DEUTZ Power Center Facility. The ideal candidate must be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to customers, suppliers, department employees, co-workers, and manufacturers employees. The ideal candidate must also be a safety-focused team player with an optimistic outlook.

Responsibilities

• Perform maintenance-related repairs.
• Assist in resolving customer-related issues in a timely manner.
• Work with Sales & Operation Manager to ensure the facility is clean and organized and presents a positive image of DEUTZ.
• Plan methods and sequence of performing repairs assigned.
• Pre-order all parts and materials required to perform assigned repairs.
• Effect the repairs required safely and effectively.
• Ensure all repairs are completed as assigned.
• Ensure the cosmetic appearance upon completion of repairs.
• Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines.
• Maintain the work area in a clean and safe condition.
• All communications with customers are conducted reflecting respect and honesty.
• All failures identified are matched to solutions necessary to affect a repair.
• Complete all work orders and time sheets in a timely manner.
• Consult, when necessary, with DEUTZ Service Department to ensure the accuracy and approval of repairs.
• Perform all work in accordance with all established policies and procedures.
• Assist in properly filing warranty claims and customer invoices.
• Perform other duties as assigned.

Requirements

• High school graduate or GED.
• 4+ years of diesel engine experience.
• Proficient in the use of basic computer functions and portable diagnostic tools.
• Self-starter with the ability to work with minimal supervision.
• Excellent communication skills with the ability to effectively write and speak professionally with customers in person and over the phone.
• Strong problem-solving skills with the ability to identify problems, brainstorm and analyze answers, and implement the best solutions.
• Strong attention to detail with the ability to accomplish/complete a task while demonstrating a thorough concern for all areas involved, no matter how small.
• Time management and organization skills with the ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

Preferred Qualifications

• Strong working knowledge of DEUTZ diesel engines.
• Experience in diagnosing and repair of NG/CNG, tier 3-4 emissions level.
• Certification/training in heavy equipment and diesel engine repairs.

Physical Requirements

While performing the duties of this job, the employee is in a shop environment where they will spend most of their time standing and walking. Employees could be subject to weather conditions and loud noises.

Travel Requirements

Anticipated domestic and international travel is approximately 0-10% depending on business needs.