Shop Service Technician 4 - Heavy Equipment

Department: Machine Division (MAC) | Employment Type: Full Time | Location: Little Elm (27600 E University Dr., Aubrey, TX 76227) | Reporting To: Matt Christensen

About the Role

Holt CAT, the largest Caterpillar dealership of heavy equipment in the United States, is seeking an experienced Heavy Construction Equipment Shop Service Technician. The technician provides high‑quality repair service on heavy construction equipment in a shop environment, responding to customer needs in a positive, caring, and timely manner while ensuring maximum value for work performed. The role involves troubleshooting and repairing equipment such as dozers, backhoes, front‑end loaders, and excavators.

Responsibilities

• Model, promote, and reinforce Holt’s Values Based Leadership (VBL) tools, models, and processes.
• Troubleshoot and diagnose equipment malfunctions and failures.
• Disassemble and assemble machine components to manufacturer specifications using hand, pneumatic, and specialized tools.
• Rebuild, repair, recondition, and maintain equipment and components.
• Maintain good customer relations; communicate customer needs to shop management.
• Plan and control repair job costs.
• Complete parts orders and identify parts for return.
• Provide task‑ and behavior‑oriented mentoring and training to others.
• Maintain equipment and work areas in clean, orderly condition.
• Complete all repair documentation in a timely manner.
• Work safely at all times, adhering to safety policies, procedures, and standards.
• Work overtime as required by workload and customer needs.
• Update job knowledge through educational opportunities (e.g., ProTech Technician Training Paths).
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

Requirements

• Seven or more years of diesel‑powered heavy equipment repair experience (preferred).
• Ability and knowledge to read and use schematics and diagrams (preferred).
• High school diploma or equivalent (preferred); graduation from a diesel technology program (preferred).
• Extensive knowledge of dirt machines and tools, including design, use, repair, and maintenance.
• Knowledge of heavy equipment such as dozers, excavators, motor graders, and other dirt‑moving equipment (preferred).
• Knowledge of emission system repair, troubleshooting, and diagnosis.
• Knowledge of electrical and hydraulic systems repair, troubleshooting, and diagnosis.
• Knowledge of shop safety practices and LOTO protocols.
• Proficiency with current computer software, related hardware, and machine electronic systems (CAT ET and CAT SIS).
• Quality control analysis skills – conducting tests and inspections and communicating findings.
• Operation and control skills – controlling operations of equipment or systems.
• Equipment selection skills – determining appropriate tools and equipment for a job.
• Ability to operate a conventional forklift and an overhead crane.
• Ability to operate hand tools, power tools, pneumatic tools, and mechanical repair equipment.
• Fine motor skills for precise manipulation of small objects.
• Strong reading, writing, and listening comprehension.
• Possession of basic mechanic hand and pneumatic tools (metric/standard) or ability to acquire them.

Physical Requirements

• Ability to move objects and use abdominal and lower‑back muscles without fatigue.
• Frequent handling of materials or equipment weighing up to 50 lb.
• Constant movement and use of limbs; good manual dexterity, coordination, and stamina required.
• Ability to ascend/descend ladders or equipment using both hands and feet.
• Capability to work safely underneath equipment.
• Routine response to visual, auditory, and other signals, including alarms and instructions.
• Requirement to visually inspect work.

Work Environment

• Regular indoor work around moving mechanical parts.
• Exposure to weather extremes when working outside (inclement weather, heat, cold, humidity).
• Noise levels may be loud at times.
• Potential exposure to small quantities of chemicals, dust, steam, high‑pressure water, and high‑speed rotating equipment.
• Requirement to wear common protective or safety equipment.
• Work in cramped spaces and/or at heights.

Travel

Some travel is expected for this position.

Schedule

Monday to Friday, 7:00 a.m. – 5:00 p.m.