Shop Service Technician 2 - Heavy Equipment

Department: Machine Division (MAC) | Employment Type: Full Time | Location: Tyler, Texas (12218 State Highway 31 W., Tyler, TX 75709) | Reporting To: Don Hardwick

About the role

HOLT CAT, the largest Caterpillar dealership of heavy equipment in the United States, is seeking a full‑time Shop Service Technician at its Tyler location. The mechanic performs inspections, diagnoses, and repairs of diesel‑powered heavy equipment and related components, following established procedures and guidelines. The role works independently or as part of a team to satisfy customer needs and achieve departmental goals. This entry‑level position generally requires two or more years of experience or demonstrated relevant knowledge/skills, relies on instructions and pre‑established guidelines, and operates under moderate supervision. The incumbent is expected to demonstrate alignment with the company’s mission and core values, collaborate with internal and external resources, and participate in ongoing self‑development.

Responsibilities

• Models, promotes, and reinforces the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with the Vision, Values, and Mission.
• Troubleshoots and diagnoses equipment malfunctions and failures.
• Disassembles and assembles machine components to manufacturer specifications using hand, pneumatic, and specialized tools.
• Rebuilds, repairs, reconditions, and maintains equipment and components.
• Demonstrates good customer relations and support; communicates customer needs to shop management.
• Plans and controls cost of repair jobs.
• Completes parts orders and identifies parts for return.
• Mentors and helps train other technicians.
• Maintains all equipment and work areas in a clean, orderly condition.
• Works safely at all times, adhering to all applicable safety policies and company standards.
• Works overtime as required by workload and customer needs.
• Updates job knowledge by participating in educational opportunities (e.g., ProTech Technician Training Paths).
• Requires regular and punctual employee attendance.
• Performs other duties as assigned.

Requirements

• At least two years of diesel‑powered heavy equipment repair experience preferred.
• Ability and knowledge to read and use schematics and diagrams; experience preferred.
• High school diploma or equivalent preferred.
• Graduation from a diesel technology program preferred.
• Supervisory responsibilities: None.
• Travel: No travel expected for this position.

Knowledge, Skills, and Abilities

• Knowledge of machines and tools, including design, use, repair, and maintenance.
• Knowledge of heavy equipment such as dozers, excavators, motor graders, and other dirt‑moving equipment.
• Proficiency with current computer software, related hardware, and machine electronic systems.
• Quality‑control analysis skills – conducting tests and inspections to evaluate quality or performance and communicating findings.
• Operation and control skills – controlling operations of equipment or systems.
• Equipment selection skills – determining the appropriate tools and equipment for a job.
• Ability to operate a forklift and an overhead crane.
• Ability to quickly and repeatedly operate machine or vehicle controls to exact positions.
• Ability to operate hand, power, and pneumatic tools used in mechanical repair.
• Fine‑motor coordination for grasping, manipulating, or assembling very small objects.
• Ability to read, write, and understand information.
• Ability to listen to and comprehend spoken information and ideas.
• Must have or acquire basic mechanic hand and pneumatic tools (metric/standard).

Physical Requirements

• Ability to move objects and use abdominal and lower‑back muscles without fatigue.
• Frequent movement of materials or equipment weighing up to 50 lb.
• Constant limb movement requiring good manual dexterity, coordination, and stamina.
• Ability to ascend/descend ladders or equipment using both hands and feet.
• Capability to maneuver safely and work underneath equipment.
• Routine reaction to visual, auditory, and other signals, including alarms, and required visual inspection of work.

Work Environment

• Regular indoor work around moving mechanical parts.
• Exposure to weather extremes when working outdoors (inclement weather, heat, cold, humidity).
• Potentially loud noise levels.
• Exposure to small quantities of chemicals, dust, steam, high‑pressure water, and high‑speed rotating equipment.
• Requirement to wear common protective or safety equipment.
• Work may be performed in cramped spaces and/or at heights.

Schedule

Monday through Friday, 7:00 AM – 4:00 PM.