Shop Service Technician II - Heavy Equipment

About the Role

Ring Power Corporation, a full-line Caterpillar dealer with headquarters in St. Augustine and operations across Florida and the Southeastern United States, is seeking a skilled technician to conduct repairs, maintenance, and troubleshooting on customer or company-owned equipment. This role emphasizes safety, technical proficiency, and teamwork while contributing to the company’s mission of exceptional customer service.

Responsibilities

• Conduct all work safely, adhering to safety, environmental, and contamination control policies and wearing proper personal protective equipment.
• Attend and complete required technician training classes to maintain industry awareness and technical proficiency.
• Maintain a necessary set of tools to diagnose, disassemble, and assemble components according to manufacturer specifications.
• Perform repairs on equipment, including mechanical, electrical, and hydraulic troubleshooting and maintenance.
• Work neatly and efficiently, continuously improving work methods, safety standards, and organization.
• Inspect components to maximize parts reuse and control repair costs.
• Complete documentation using appropriate software to record repairs and account for repair times.
• Monitor job expenses against repair estimates, notifying supervisors of cost overruns before job completion.
• Maintain a positive and supportive attitude toward team efforts, accomplishing tasks on time while upholding safety and quality standards.
• Train and mentor other team members as needed.
• Perform additional duties as assigned.

Requirements

• High school diploma or GED.
• 3-4 years of relevant experience.
• Completion of all required training curriculum to achieve Tech II designation.
• Strong ability to comprehend written material and communicate effectively with employees and customers.
• Proficiency in using computers, Microsoft Office products, and relevant dealer software programs (highly desired).
• Willingness to adapt to frequent training updates (job requirements change requiring re-training once or more per year).

Skills

• Safety: Prioritizes and encourages safe work behavior in all tasks.
• Job-Specific Skills: Demonstrates mastery of technical knowledge and skills required for the role, resolving job-related challenges effectively.
• Communication: Uses active listening, clear communication, and feedback to ensure understanding and avoid surprises.
• Information Gathering: Identifies and obtains high-quality, relevant information for analysis and decision-making, ensuring accuracy and completeness.
• Initiative: Takes action without direction, seeks perspectives, makes timely decisions, and facilitates change in difficult situations.
• Results-Oriented: Maintains urgency and commitment to achieving results despite obstacles, focusing on efficiency and adjusting schedules as needed.
• Fiscal Accountability: Follows fiscal regulations, allocates resources responsibly, monitors budgets, and seeks cost-reduction opportunities.
• Adaptability: Adjusts to changing business needs, recovers from setbacks, and embraces new methods.
• Credibility: Demonstrates reliability, honesty, and responsibility in commitments, quality, and timeliness of work.
• Personal Development: Proactively seeks learning and growth opportunities to refine technical and professional skills.

Working Environment

• Stress Load: Occasional exposure to stress (less than 20% of the time).
• Workload Fluctuation: Frequent changes in priorities, complexity, or quantity of work.
• Work Schedule: Typically performed during regular business hours, with occasional nights, holidays, and weekends.
• Organizational Impact: Performance directly affects expenses, efficiencies, and department objectives.
• Supervisory Responsibility: No direct supervisory responsibility; may work independently or as part of a team.

Physical Demands

• Frequently (3-6 hours/day): Climbing, kneeling, crouching, crawling, reaching, standing, walking, feeling, fingering, grasping, repetitive motion, talking, hearing, pushing/pulling/lifting up to 25 lbs.
• Occasionally (up to 3 hours/day): Balancing, stooping, pushing/pulling/lifting 26-50 lbs, pushing/pulling/lifting over 50 lbs.
• Constantly (6-8 hours/day): Sitting, inside conditions (protected from weather but not temperature changes).

Environmental Conditions

• Frequently (3-6 hours/day): Extreme heat (temperatures above 100°F), noise (requiring shouting to be heard), vibration, hazards (e.g., moving mechanical parts, electrical current, high places, heat, chemicals), atmospheric conditions (fumes, odors, dust, mists, gases, poor ventilation), exposure to oils.
• Occasionally (up to 3 hours/day): Outside environmental conditions, extreme cold (temperatures below 32°F), air particulates/contaminants (requiring respirator use).