Shop Service Technician II - Heavy Equipment

About the role

Ring Power Corporation, one of the largest Caterpillar dealers in the Southeastern United States, is seeking a skilled technician to join our team. Since 1962, we have maintained a "Customers First" reputation through dedicated employee training and responsive, professional service. With over 2,300 employees across 20+ locations throughout Florida, the Carolinas, Georgia, Texas, and Tennessee, we work hard to provide the highest quality construction equipment backed by comprehensive support.

Responsibilities

• Diagnose and perform designated repairs on customer or company owned equipment including mechanical, electrical, and hydraulic troubleshooting, maintenance and repairs
• Diagnose, disassemble and assemble components to manufacturer's specifications
• Inspect components to ensure maximum parts are being reused to control repair costs
• Maintain necessary set of tools required for job performance
• Complete required documentation utilizing appropriate software to document repairs performed on equipment and accounting for repair times
• Monitor job expenses versus repair estimates and ensure supervisor is aware of any cost overrun prior to job completion
• Train and/or mentor others in department
• Work in a neat and orderly fashion, constantly looking for ways to improve methods of work, work area, and safety standards
• Approach work in a positive manner and maintain conduct supportive of the work Team
• Contribute to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations
• Attend and successfully complete required technician training classes
• Maintain high awareness of applicable technical changes in the industry
• Perform other duties as assigned

Qualifications

• High School diploma or GED
• 3-4 years of relevant experience
• Completed all required training curriculum to be designated a Tech II
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers

Skills & Competencies

• Safety: Fully supports, encourages and follows safe work behavior; considers safety of paramount importance in the workplace. Wears proper personal protective equipment
• Job Specific Skills: Demonstrates required depth and mastery of knowledge and skill as identified in the Learning Management System (LMS); demonstrates effective application of job specific knowledge, skills and ability to resolve job related challenges
• Communication: Uses active listening skills; conveys information clearly and easily understood; uses feedback to verify effective communication; keeps others informed about developments, progress, problems and plans
• Information Gathering: Checks all appropriate sources in identifying information needed for analysis and decision making; checks work to ensure accuracy and completeness; documents sources and organizes information
• Initiative: Takes appropriate action to resolve issues without direction; makes difficult decisions in a timely manner; assertive in group when necessary to facilitate change or overcome impasses
• Results Oriented: Strong sense of urgency and commitment; remains focused and does not get bogged down in unnecessary detail; identifies and utilizes most efficient methods; adjusts schedules as needed
• Fiscal Accountability: Follows all fiscal regulations and control procedures; responsibly allocates and accounts for use of fiscal resources; monitors budget usage; seeks ways to reduce costs
• Adaptability: Adapts to changing business needs, conditions, and responsibilities; recovers quickly from setbacks; open to different and new ways of doing things
• Credibility: Demonstrates concern to be responsible, reliable, and trustworthy; maintains commitments; respects confidentiality; honest and forthright; takes personal responsibility for quality and timeliness of work
• Personal Development: Takes responsibility for personal learning and development; obtains developmental opportunities proactively; actively seeks and embraces growth opportunities

Work Environment & Physical Demands

• Job frequently involves changes in priorities, complexity and/or quantity of work
• Work typically performed during regular business hours with occasional requirements to work nights, holidays and weekends
• Considerable immediate impact on expense, efficiencies or achievement of overall department objectives
• No supervisory responsibility
• Frequent (3-6 hours/day): Standing, Kneeling, Crouching, Crawling, Reaching, Grasping, Repetitive Motion, Talking, Pushing/Pulling/Lifting up to 25 lbs
• Occasional (up to 3 hours/day): Climbing, Balancing, Stooping, Sitting, Walking, Feeling, Fingering, Pushing/Pulling/Lifting 26-50 lbs, Pushing/Pulling/Lifting Over 50 lbs
• Constant (6-8 hours/day): Reaching, Repetitive Motion, Talking

Environmental Conditions

• Inside conditions - protection from weather but not necessarily from temperature change (Constant)
• Noise sufficient to cause worker to shout to be heard above ambient level (Frequent)
• Vibration - exposure to oscillating movements (Frequent)
• Hazards - proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals (Frequent)
• Atmospheric conditions - fumes, odors, dust, mists, gases or poor ventilation (Frequent)
• Oils - air and/or skin exposure to oils and other cutting fluids (Frequent)
• Outside environmental conditions - no effective protection from weather (Occasional)
• Extreme cold - temperatures below 32 degrees (Occasional)
• Extreme heat - temperatures above 100 degrees (Frequent)
• Air particulates/contaminants - worker required to wear respirator (Occasional)