Shop Service Technician II - Heavy Equipment

Ring Power Corporation, a full-line Caterpillar dealer with headquarters in St. Augustine and 18 branch locations throughout Florida, is dedicated to customer service and employee training. With over 2,300 employees, we provide high-quality construction equipment and professional support.

About the Role

As a technician, you will conduct all work safely, adhering to safety, environmental, and contamination control policies. You will diagnose and perform repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic systems, while maintaining a clean and organized workspace.

Responsibilities

• Wear proper personal protective equipment and complete required technician training.
• Maintain awareness of technical changes in the industry and necessary tools for job performance.
• Diagnose, disassemble, and assemble components to manufacturer’s specifications.
• Perform repairs on mechanical, electrical, and hydraulic systems.
• Inspect components to maximize parts reuse and control repair costs.
• Complete documentation using appropriate software to record repairs and repair times.
• Monitor job expenses versus estimates and notify supervisors of cost overruns.
• Maintain a positive attitude and contribute to team efforts while meeting safety and quality expectations.
• Train and mentor others in the department.
• Perform other duties as assigned.

Skills & Competencies

• Safety: Fully supports and follows safe work behavior.
• Job-Specific Skills: Demonstrates mastery of required knowledge and skills, applying them effectively to resolve challenges.
• Communication: Uses active listening, clear communication, and feedback to ensure understanding and avoid surprises.
• Information Gathering: Identifies and obtains high-quality, relevant information for analysis and decision-making.
• Initiative: Takes action without direction, seeks perspectives, and makes timely decisions in ambiguous situations.
• Results-Oriented: Maintains urgency and focus to achieve results despite obstacles, adjusting schedules as needed.
• Fiscal Accountability: Follows fiscal regulations, monitors budgets, and seeks cost-reduction opportunities.
• Adaptability: Adjusts to changing business needs, recovers from setbacks, and embraces new methods.
• Credibility: Demonstrates reliability, honesty, and responsibility in work quality and timeliness.
• Personal Development: Proactively seeks learning and growth opportunities to refine technical and professional skills.

Requirements

• High school diploma or GED.
• 3-4 years of experience.
• Completion of all required training to be designated a Tech II.
• Ability to comprehend written material and communicate effectively with employees and customers.

Preferred Qualifications

• Proficiency in computer use, Microsoft Office products, and relevant dealer software programs.

Working Conditions

• Problem Solving: Requires complex problem-solving with occasional independent research and analysis.
• Creativity: Some creativity needed to improve effectiveness within established boundaries.
• Autonomy: Work is not normally monitored; emphasis is on achieving outcomes rather than controlling processes.
• Stress Load: Occasional exposure to stress (less than 20% of the time).
• Workload Fluctuation: Frequent changes in priorities, complexity, or quantity of work.
• Work Schedule: Typically performed during regular business hours, with occasional nights, holidays, and weekends.
• Organizational Impact: Performance has a considerable impact on expenses, efficiencies, or department objectives.
• Supervisory Responsibility: No supervisory responsibility; may work independently or as part of a team.

Physical Demands

• Frequently: Climbing, kneeling, crouching, crawling, reaching, standing, walking, fingering, grasping, repetitive motion, talking, hearing, pushing/pulling/lifting up to 25 lbs.
• Occasionally: Balancing, stooping, pushing/pulling/lifting 26-50 lbs, pushing/pulling/lifting over 50 lbs.

Environmental Conditions

• Constantly: Inside conditions (protected from weather but not temperature changes), noise (requiring shouting to be heard), hazards (e.g., moving parts, electrical current, high places, heat, chemicals), atmospheric conditions (fumes, odors, dust, mists, gases, poor ventilation), oils (air/skin exposure).
• Frequently: Extreme heat (temperatures above 100°F for over an hour), vibration (oscillating movements).
• Occasionally: Outside environmental conditions, extreme cold (temperatures below 32°F for over an hour), air particulates/contaminants (requiring respirator use).