Shop Foreman

About the Role

The Shop Foreman oversees daily operations in the service department, ensuring work orders and invoices are completed efficiently, warranty claims are prepared, and aged work-in-process is minimized. This role supports administrative tasks, inventory control, service diagnostics, repairs, and team management while maintaining a safe and organized work environment.

Responsibilities

• Complete work orders and invoices, including service data and warranty information.
• Open and close work orders promptly to minimize aged work-in-process.
• Perform basic diagnostics, determine necessary repairs, and advise customers on replacement parts.
• Repair and replace damaged or worn parts, then test equipment for proper performance and compliance.
• Prepare reports and forms related to work orders, noting causes of failure or problems.
• Maintain service department tool inventory and ensure the condition of vehicles, tools, and equipment.
• Read and interpret operating manuals, blueprints, and technical drawings.
• Assist in completing job status reports and maintaining billing cycle efficiencies.
• Support yearly performance reviews for Service Technicians and determine labor needs for workloads.
• Assist factory and engineers with diagnosing technical machine issues.
• Help employees obtain technician certification and complete training needs.
• Conduct monthly safety meetings and maintain a clean, orderly, and safe work area.
• Deliver parts, run errands, and assist with other duties as directed by management.
• Utilize computer programs, John Deere communication tools, and Microsoft Office for administrative tasks.
• Maintain current knowledge of company and competitor products.
• Quote jobs using Marketing Service Times (MST’s) and adhere to the Standard Pricing Guide (SPG).

Requirements

• High school diploma or GED required.
• One-year certificate from a college or technical school or at least three years of related experience/training in a subordinate position.
• Strong knowledge of methods, materials, tools, and techniques used in repairing heavy construction equipment.
• Ability to identify complex problems, evaluate options, and implement solutions.
• Proficiency in operating diagnostic vehicles and equipment.
• Strong customer service focus and attention to detail.
• Experience with Microsoft Office, internet tools, and basic office machines (copier, fax, printer).
• Effective communication skills for interacting with customers and coworkers.
• Ability to work in a team environment, process work accurately, and meet commitments/deadlines.
• Capability to multitask, organize, and prioritize under time constraints.
• Openness to new procedures, technology, and structural changes.

Physical Requirements

• Occasional lifting of up to 50 lbs.
• Ability to stand for extended periods.
• Flexible schedule, including some evenings and weekends.