Shipping & Mailing Coordinator

About the role

The Facilities, Planning and Management department at the University of Wisconsin-Milwaukee is committed to promoting respect and civility in the workplace. Its mission is to provide a safe, sustainable, and accessible physical environment that supports learning, research, working, living, and recreation, while supporting the university's academic and strategic objectives.

Responsibilities

• Oversees incoming and outgoing shipments (20%): manages package/mail inventory and distribution, receipt and delivery, loading/unloading freight using standard machinery, sorts and delivers regular and intercampus mail, picks up USPS mail and supplies at the Central US Post Office.
• Maintains records and manifests regarding incoming packages, location, and date of delivery (20%): uses handheld scanner for barcoded delivery confirmations, enters data in MS Excel for barcoding program, prepares mail permits for inspection and completion.
• Determines policies and procedures related to mail and package receipt and delivery (20%): uses meter machines for outgoing campus mail, references postage charts for proper postage for departmental chargebacks.
• Compares identifying information and counts, weighs or measures items outgoing or incoming shipments to verify against bills of lading, invoices, packing slips, address labels and other records (20%): processes packages with computerized shipping software for all couriers, prepares customs forms for international packages, uses mailing lists for multi-package postage, runs reports from shipping software for monthly billing.
• Troubleshoots shipping issues and customer complaints (15%): processes notifications, assists in customer communications for delivery and pickups, investigates lost or misdirected mail items, checks group email to help customers find packages and answer questions.
• Other duties as assigned (5%): trains and guides student workers, supports Stores and Work Order Center to meet operational needs.

Qualifications

• Required: Ability to lift and move objects up to 40 lbs.
• Required: Willingness to operate (or learn to operate) a box truck.
• Required: Valid Wisconsin Driver license (or other valid operator’s permit recognized by the Wisconsin Department of Transportation) and ability to meet or exceed minimum requirements for driving on state business.
• Required: Ability to work outside in extreme weather conditions.
• Preferred: Experience in a customer service position.
• Preferred: Experience using hand trucks, electric pallet jacks or similar equipment.

Pay

$17.00 - $20.00 per hour (salary will be determined by finalist's knowledge, skills, and experience)

Schedule

100% onsite work; not eligible for hybrid work.