Shift Supervisor, Gaming-NonEx

Right off Route 93 in Salem, New Hampshire, this intimate yet vibrant poker room is a premier gaming destination owned and operated by Churchill Downs Inc., a name synonymous with excellence in the gaming and entertainment industry. The facility features professionally managed poker tables offering daily cash games, creating an engaging environment for players of all skill levels. Beyond poker, the room offers a well-rounded gaming experience with Blackjack tables, Roulette tables, and popular specialty games including Ultimate Texas Hold’em, Spanish 21, and Run’Em Twice.

About the role

Facilitates the policies, procedures, and operations of the room for their shift. Responsible for the oversight of dealers, cashiers, property, and customers during their shift.

Responsibilities

• Know and perform the daily count procedure in accordance with property and state guidelines.
• Know and perform the daily closing of the room in accordance with policies and procedures.
• Make final decisions for all gaming-related rulings.
• Properly document any paperwork needed throughout the shift, such as CTR’s, Player Bans, Incident Reports, W-2G’s, etc.
• Oversee the operation of poker and all table games, including blackjack, roulette, and various novelty games, ensuring fair play, accuracy in payouts, and compliance with gaming regulations.
• Monitor gaming floor activity, adjusting staffing levels and game offerings as needed to maximize revenue and customer satisfaction.
• Circulate the gaming floor to ensure staff maintains compliant operations and optimize space utilization to maximize revenue potential.
• Ensure facilities and equipment are available and functioning.
• Collaborate with security to ensure the safety and security of guests, employees, and assets.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Associate's Degree in Business Administration, Hospitality Management, or related field preferred.
• Three to five years of progressive experience in gaming operations management.
• Must obtain a valid gaming license, where applicable.

Skills

• Demonstrated management and leadership skills in human resources operations.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Knowledge of gaming computer systems, programming, and maintenance.
• Knowledge of gaming regulations, compliance requirements, and best practices.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements & Working Conditions

• Frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to lift and/or move up to 25 pounds.
• May be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• May be exposed to smoke when on the floor of the gaming room.