Shift Manager-Franchise - 3685-East Shelby Drive-Memphis, TN (Memphis, TN)

About the role

The Shift Manager assists the management team by ensuring guest satisfaction and overall restaurant performance on each and every shift. They are the "Every Shift" Leader! This position reports to the Assistant Manager or General Manager and supervises the restaurant employees.

Responsibilities

• Ensure guest satisfaction and overall restaurant performance on each shift
• Supervise restaurant employees
• Assist in managing the restaurant to meet operational goals
• Oversee the preparation and service of food and beverages
• Manage inventory levels and ensure proper ordering
• Handle customer complaints and resolve issues promptly
• Conduct training sessions for new employees
• Support the Assistant Manager or General Manager in decision-making processes

Requirements

• Motivated, service-oriented employee
• High school education or GED
• Valid driver's license

Qualifications

• Experience in a leadership or supervisory role preferred
• Strong communication and interpersonal skills
• Ability to work flexible hours including weekends and holidays

Skills

• Customer service skills
• Leadership skills
• Time management skills
• Inventory management skills

Benefits

• Comprehensive health insurance
• Flexible scheduling options
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Variable schedule based on restaurant needs