Shift Manager-Franchise - 3322-Winchester Rd-Memphis, TN (Memphis, TN)

About the role

The Shift Manager assists the management team by ensuring guest satisfaction and overall restaurant performance on each and every shift. They are the "Every Shift" Leader! This position reports to the Assistant Manager or General Manager and supervises the restaurant employees.

Responsibilities

• Ensure guest satisfaction and overall restaurant performance on each shift
• Supervise restaurant employees
• Assist in managing the restaurant to meet operational goals
• Oversee the preparation and presentation of food and beverages
• Manage inventory levels and ensure proper stock rotation
• Handle cash transactions and manage the cash drawer
• Conduct daily operations, including opening and closing procedures
• Train and mentor new employees
• Resolve customer complaints and handle special requests
• Adhere to health and safety regulations

Requirements

• A high school education or GED
• A valid driver's license

Qualifications

• Motivated and service-oriented
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Basic computer skills, including Microsoft Office

Skills

• Customer service
• Leadership
• Time management
• Inventory management
• Cash handling

Benefits

• Health insurance
• 401(k) plan
• Employee discounts

Pay

• $15.00 - $17.00 per hour

Schedule

• Variable schedule based on restaurant needs