Shift Manager-Franchise - 3351-S. Perkins-Memphis, TN (Memphis, TN)

About the role

The Shift Manager assists the management team by ensuring guest satisfaction and overall restaurant performance on each and every shift. They are the "Every Shift" Leader! This position reports to the Assistant Manager or General Manager and supervises the restaurant employees.

Responsibilities

• Ensure guest satisfaction and overall restaurant performance on each shift
• Supervise restaurant employees
• Assist in managing the restaurant during peak hours
• Oversee the preparation and presentation of food and beverages
• Manage inventory levels and ensure proper stock rotation
• Handle customer complaints and resolve issues promptly
• Conduct training sessions for new employees
• Monitor employee performance and provide feedback
• Adhere to health and safety regulations

Requirements

• Motivated, service-oriented employees
• A high school education or GED
• A valid driver's license

Qualifications

• Experience in a leadership or supervisory role preferred
• Strong communication and problem-solving skills
• Ability to work flexible hours including weekends and holidays
• Knowledge of food service operations and procedures

Skills

• Customer service orientation
• Leadership and supervision skills
• Time management and multitasking abilities
• Health and safety awareness

Benefits

• Comprehensive benefits package
• Flexible scheduling options
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Variable schedule based on restaurant needs