Shift Lead Residential Care Specialist

Get to know Thompson! Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring, and Integrity.

About the role

As a Lead Residential Care Specialist, you will support the organization and delegation of day-to-day shift tasks while modeling expectations, routines, and program practices for new staff. You will act as the designated point person for shift-related communication and ensure consistent delivery of program updates and expectations.

Responsibilities

• Support training of new staff by modeling expectations, routines, and program practices.
• Communicate shift updates, programmatic needs, and operational concerns to the Residential Coach.
• Act as the designated point person for shift-related communication, supporting consistent communication of meetings, updates, and program expectations.
• Display individual proficiency and effectiveness in the role, including punctuality and preparedness.
• Learn, utilize, and model the organization’s systems, processes, and procedures.
• Be open to coaching and feedback regarding performance and areas of improvement.
• Contribute to a positive team culture through actions, attitude, and communication.
• Consistently deliver excellent customer service to clients and customers.
• Conduct yourself with the highest standards of ethics, integrity, and emotional intelligence in interactions with customers, peers, and leadership.
• Represent the organization internally and externally through professional communication and conduct.
• Provide vigilant supervision and monitoring of every client in your care, ensuring safety and appropriate staff-to-client ratios.
• Engage youth in program schedules and activities to create an active, engaging, and learning environment.
• Ensure physical milieus remain clean, safe, and cared for by adhering to regular cleaning and sanitation expectations.
• Ensure all documentation meets internal and external quality and regulatory standards.

Requirements

• Must have a valid Driver’s License.
• Must meet any credentialing standards required for the job.
• BA/BS Degree in the Human Services field strongly preferred and a minimum of one year of relevant experience working with youth; or a High School diploma/GED and two years of relevant experience working with youth.
• Proficient in Microsoft Office Suite application software.
• Excellent communication skills and a passion for working with youth.

Schedule

• Must be able to work 1st Shift: 7am-7pm or 2nd Shift: 7pm-7am.
• Week 1: Monday, Thursday, Friday.
• Week 2: Tuesday, Wednesday, Saturday, Sunday.

Pay

Starting pay range: $18.00-$22.00 hourly.

Benefits

• 3 weeks paid time off (PTO) in the first year plus 10 paid holidays.
• Health, Dental, Vision, Short-Term and Long-Term Disability, and Life insurance options.
• 401K Match.
• Education Reimbursement.
• Referral Bonus.
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service.
• Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans.
• Paid time off for volunteering in the community.
• Free EAP services.
• Mileage Reimbursement.
• iPhone and Laptop provided for eligible roles.
• Multiple opportunities for growth.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, employees are required to walk, sit, use hands to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear.
• Vision abilities required include close vision, distant vision, color vision, peripheral vision, and depth perception.
• Perform a wide variety of physical tasks such as standing, walking, running, stooping, bending, climbing stairs, and lifting individuals, which requires strength, coordination, endurance, and agility.
• Must be able to safely engage in physical interventions when circumstances require, for the safety of clients, staff, and visiting individuals.
• Must be agile enough to control and rapidly extricate themselves and children/youths from buildings in case of an emergency.
• Must be capable of running a distance as required in the apprehension of a fleeing youth.
• All residential staff must pass Therapeutic Crisis Intervention (TCI) training and demonstrate proper physical therapeutic techniques and holds.