SharePoint Support Services

About the role

This position is contingent upon the successful award of a contract currently under bid. We seek an individual to provide SharePoint Support Services to the Centers for Disease Control and Prevention (CDC) in Atlanta, GA. The successful candidate will be placed as a GbILS contractor at a CDC facility, reporting to GbILS senior leadership and supporting the Division of Nutrition, Physical Activity, and Obesity (DNPAO) and the Division for Heart Disease and Stroke Prevention (DHDSP). This is a part-time position working on-site at the CDC Chamblee Campus.

Responsibilities

• Plan, design, create, modify, and maintain DNPAO and DHDSP division-level internal and external-facing SharePoint sites using out-of-the-box document management, workflow, and collaboration functions. Sites will support collaboration across workgroups and units within the Division, the Office of the Director, the Science Unit, the Policy Unit, and Branches for both divisions, including libraries and team sites.
• Ensure design specifications are consistent with “out-of-the-box” SharePoint; Nintex forms and workflows will often be necessary.
• Manage and assign permissions and access rights for DNPAO and DHDSP sites; provide guidance to project leads and managers on these topics.
• Develop a standard operating procedure (SOP) document for the Division, including submission of an outline, two drafts, and a final version.
• Maintain a repository of documentation for construction and coding of SharePoint sites.
• Provide advice, technical consultation, and guidance to customers by analyzing and resolving problems and evaluating alternative solutions to meet user requirements.
• Establish a “help desk” concept for staff in each division to submit SharePoint questions via email or phone, including a system to track and record resolutions.
• Provide annual SharePoint trainings to staff on topics such as navigating SharePoint, creating lists and libraries, setting alerts, developing calendars, and managing list views.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field, or equivalent relevant experience.
• Minimum of 3 years of relevant IT experience, including at least 2 years of SharePoint experience.
• Experience with Nintex forms and workflows.
• Experience with SharePoint permissions, lists, libraries, views, and site configuration.
• Experience providing technical support, documentation, SOP development, and end-user training.
• Prior experience working with the CDC is highly desired.
• Ability to obtain and maintain CDC clearance.

Skills

• Knowledge of SharePoint and Nintex development, administration, permissions, forms, and workflows.
• Skill in analyzing requirements, troubleshooting issues, and developing technical solutions.
• Skill in creating and maintaining SOPs, technical documentation, and user guidance.
• Ability to manage and track SharePoint user support and help desk requests.
• Ability to develop and deliver SharePoint training to technical and non-technical users.

Preferred Qualifications

• Any related professional certifications.

Pay and Benefits

Goldbelt provides a competitive base salary commensurate with qualifications and experience. Benefits include:

• Medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Tax-deferred savings options.
• Supplementary benefits.
• Paid time off.
• Professional development opportunities.