Information Services- IS SharePoint/Website Support Specialist

About the role

Lutheran Social Services of Illinois (LSSI) is seeking a full-time SharePoint Administrator to join our team. This position supports LSSI's SharePoint Online environment and related collaboration tools such as Microsoft Teams and Power Platform solutions.

Responsibilities

• Maintain page/content ownership processes and support basic publishing standards.
• Provide basic website support by receiving and routing requests, coordinating routine content updates, performing basic troubleshooting, and escalating issues as needed.
• Configure and support document management practices, including libraries, metadata, views, versioning, and assist with data retention and classification requirements.
• Support Microsoft Teams by managing channel creation, membership/access troubleshooting, and aligning Teams membership with SharePoint content access.
• Manage guest/external access requests according to LSSI policy, verifying ticket submissions and approvals, assisting with onboarding/offboarding, and ensuring timely access removal.
• Administer and support Copilot Studio and develop/support LSSI chatbots (topics/flows, testing/UAT coordination, releases).
• Support Power Automate flows and Power Apps, monitoring solution health and escalating complex issues as needed.
• Document and maintain tasks related to SharePoint, Teams, and Copilot/Power Platform.
• Create knowledge articles/job aids for SharePoint, Teams, and Copilot/Power Platform as well as other assigned tasks.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in information technology, computer science, or related field preferred.
• Background check clearance required.
• OWASP or equivalent training preferred.
• ITIL or LEAN certification preferred.
• HITRUST experience preferred.
• 0–2 years of experience supporting Microsoft 365 collaboration tools in a helpdesk/application support or junior administrator role.
• Working knowledge of SharePoint Online (sites, pages, libraries, permissions, metadata, and versioning).
• Working knowledge of Microsoft Teams administration (Teams/channels membership, private/shared channels, and common access troubleshooting).
• Foundational experience with Power Automate and/or Power Apps; ability and willingness to learn Copilot Studio administration and chatbot support.
• Experience working in a ticketing system and documenting work performed, status updates, and resolutions.
• Ability to follow governance standards and data handling requirements (least-privilege access; approved guest/external access processes; retention/classification guidance).
• Strong customer service, communication, and time-management skills.
• Valid driver’s license, in good standing for the state of residency required.
• Access to reliable transportation required.
• Valid IL statutory minimum liability insurance coverage, bodily injury and property damage required.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in information technology, computer science, or related field preferred.
• OWASP or equivalent training preferred.
• ITIL or LEAN certification preferred.
• HITRUST experience preferred.
• 0–2 years of experience supporting Microsoft 365 collaboration tools in a helpdesk/application support or junior administrator role.
• Working knowledge of SharePoint Online (sites, pages, libraries, permissions, metadata, and versioning).
• Working knowledge of Microsoft Teams administration (Teams/channels membership, private/shared channels, and common access troubleshooting).
• Foundational experience with Power Automate and/or Power Apps; ability and willingness to learn Copilot Studio administration and chatbot support.
• Experience working in a ticketing system and documenting work performed, status updates, and resolutions.
• Ability to follow governance standards and data handling requirements (least-privilege access; approved guest/external access processes; retention/classification guidance).
• Strong customer service, communication, and time-management skills.

Skills

• Microsoft Office 365
• SharePoint Online
• Microsoft Teams
• Power Automate
• Power Apps
• Copilot Studio
• Chatbot support

Benefits

LSSI offers competitive salary ($65,000 - $75,000 annually), comprehensive benefits package, including healthcare insurance, up to 26 days of paid time off per calendar year, sick time, 403(b) plan, Employee Assistance Program, and flexible hours. Additional perks include On-Demand Flexible Paydays through Dayforce Wallet and opportunities for advancement.