Shared Services Trainer/Lead

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.

About the role

Cintas is seeking a Shared Services Trainer/Lead to support internal partners and external customers through training, process improvements, and subject-matter expertise in one of our Shared Services’ functional areas (Accounts Receivable, Customer Experience, Location Services, New Accounts, etc.).

Responsibilities

• Train new partners to ensure consistency and deliver ongoing training programs.
• Drive team goals and departmental KPIs.
• Provide supervisor coverage and support when the Supervisor is out of the office.
• Conduct quality audits to ensure partners follow procedures and policies.
• Identify partner growth opportunities, internal communication needs, and process improvements.
• Serve as a subject-matter expert in a Shared Services functional area.

Requirements

• 1+ years’ relevant business experience.
• High School Diploma or GED; Bachelor’s Degree preferred.
• Proficiency with Microsoft Office (Word, Excel, and Outlook) and intranet/internet.
• Experience with proofreading and editing documents.

Preferred Qualifications

• Experience with heavy inbound and outbound calls and transferring calls.
• 3+ years’ business-to-business account support.

Benefits

• Comprehensive medical, dental, and vision benefits with premiums below the national average; one medical plan offered at zero cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

Schedule

Full Time, 1st Shift.