Shared Services Trainer/Lead

Responsibilities

• Train new partners for consistency and conduct other trainings
• Drive team goals and departmental Key Performance Indicators (KPIs)
• Supervisor cover and support

Requirements

• 1+ years’ relevant business experience
• High School Diploma/GED, Bachelor’s Degree preferred
• Preferred: Experience with heavy inbound and outbound calls and transferring calls
• 3+ years’ business-to-business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Skills

• Subject matter expert in one of our Shared Services’ functional areas (Accounts Receivable, Customer Experience, Location Services, New Accounts, etc.)

Benefits

• Comprehensive and competitive medical, dental and vision benefits
• Flexible medical plan options with zero-cost plan
• Competitive pay with 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, life and AD&D insurance, 100% company-paid
• Paid time off and holidays

Schedule

• Full Time
• 1st Shift