Lead Engineer, Shared Services

About the role

The Lead Engineer will play a key role in delivering technical solutions for the design, development, and maintenance of system software, including CRM, CCM, vendor products, and cloud-based solutions.

Responsibilities

• Design end-to-end technical solutions, develop the technology roadmap, and lead the implementation efforts.
• Evaluate system components, propose modernization strategies, and drive the implementation of improvements.
• Leading development team to design and implementation of technical solutions.
• Design and architect scalable, secure solutions using Node.js, React, AWS, and DynamoDB.
• Manage vendor-based platforms such as Zendesk (CRM), SmartCom (CCM), Axway (MFT), etc.
• Lead full-stack development efforts and provide hands-on technical guidance to the engineering team.
• Build and optimize CI/CD pipelines and code workflows using Bitbucket and automation tools.
• Collaborate with cross-functional IT and business teams to translate requirements into technical designs.
• Review code, enforce engineering standards, and mentor developers on best practices.
• Drive end-to-end technical delivery, including planning, development, testing, and deployment.
• Troubleshoot production issues and lead root-cause analysis for application and integration systems.
• Maintain documentation and ensure compliance with enterprise architecture and governance standards.

Requirements

• Bachelor’s degree with major coursework in computer information systems and technologies
• 8+ years of progressive experience in software engineering, and understanding of database and application components, including web services.
• Experienced in full-stack development with strong technical skills in AWS services, Node.js, React, JavaScript, and DynamoDB.
• Critical thinking and decision making in uncertainty
• Strong verbal and written communications.
• Strong interpersonal relations, management, and supervisory skills.
• Strong background in the support of applications used in the insurance domain.
• Ability to thrive under pressure and manage concurrent and conflicting priorities and deadlines.
• Organize, prioritize, and track tasks, requests, and projects effectively.
• Establish, maintain, and foster positive, productive relationships.

Qualifications

• Experience with CRM, CCM, and MFT tools is highly preferred.
• Onsite at our Durham office 3 days a week.

Skills

• Node.js
• React
• AWS
• DynamoDB

Benefits

Salaried, DOE
Long-Term Incentive Plan
Full-Time
Full Benefits Package Available

Pay

Salaried, DOE

Schedule

Full-time