Lead Service Engineer

About Our Client

Our client provides advanced monitoring and technology solutions within regulated healthcare environments. They specialize in delivering reliable systems that support critical operations, with a strong focus on quality, customer experience, and long-term performance. Their culture emphasizes ownership, accountability, and delivering high-impact solutions across complex environments.

Job Description

• Own end-to-end system delivery from deployment through ongoing support and optimization.
• Perform onsite installation, configuration, and commissioning of monitoring systems using LoRa, Wi-Fi, and Ethernet.
• Serve as the primary technical point of contact, ensuring clear and professional communication with clients.
• Train client personnel on system operation, troubleshooting, and best practices to drive adoption.
• Diagnose and resolve technical issues to minimize downtime and reduce repeat service visits.
• Maintain accurate documentation of installations, configurations, and service activities.
• Plan and manage field work independently, including scheduling, travel, and prioritization.
• Build strong relationships with client stakeholders and proactively identify opportunities for system expansion or improvement.

The Successful Applicant

• 3+ years of experience in installation, field engineering, or technical service roles.
• Strong hands-on experience with system installation, configuration, and troubleshooting.
• Working knowledge of networking (PCs, devices, and connectivity) and use of hand tools.
• Ability to communicate technical information clearly to non-technical users.
• Experience working independently in field-based environments with strong organizational skills.
• Willingness to travel approximately 40-50% to client sites.
• Familiarity with regulated industries (pharma, medical device, or FDA environments) is a plus.
• Associate's or Bachelor's degree in a technical field preferred.

What's on Offer

• Competitive salary and comprehensive benefits package
• Opportunity to work independently with high ownership and visibility
• Exposure to regulated healthcare and advanced monitoring systems
• Collaborative and customer-focused team environment
• Strong potential for growth and long-term career development

Job summary

Sub Sector: Production, Manufacturing
Industry: Healthcare / Pharmaceutical
Location: New York
Contract Type: Permanent
Consultant name: Alexander Tveter
Job Reference: JN-052026-7016506