Lead, Shared Services

About the role

The Lead, HR Shared Services serves as a subject matter expert for specialized HR operations, focusing on staff or faculty recruitment and placement. This role provides guidance, mentorship, and operational expertise to team members while ensuring efficient, compliant, and high-quality service delivery. Reporting to the HR Shared Services Supervisor, the Lead advises on recruitment best practices, facilitates process improvements, and ensures accurate execution of HR operations aligned with the College’s goals. Number of openings: 1. Position closes October 12, 2026.

Responsibilities

• Act as a subject matter expert in staff or faculty recruitment and placement, providing technical guidance and support to HR team members.
• Mentor and coach team members on best practices, systems, and processes related to recruitment and placement.
• Serve as an advisor to hiring managers, providing expertise on recruitment strategies, position classifications, and placement policies.
• Oversee the end-to-end recruitment and placement process for staff or faculty, ensuring accurate and timely execution of job postings, candidate communication, and placement activities.
• Collaborate with the HR Shared Services Supervisor to ensure team members understand and adhere to policies, procedures, and service standards.
• Assist in resolving operational challenges and escalate complex issues to the HR Shared Services Supervisor as needed.
• Assist in the review of second-level placements for offers and other operational duties as assigned.
• Identify opportunities for streamlining recruitment workflows and enhancing the candidate and manager experience.
• Collaborate with team members and the Shared Services Supervisor to implement process improvements and new technologies.
• Actively participate in cross‑functional projects aimed at improving recruitment and placement operations college‑wide.
• Monitor key recruitment metrics, such as time‑to‑fill, applicant pool, and placement accuracy.
• Provide data and insights to the HR Shared Services Supervisor to support operational decision‑making and highlight trends.
• Assist with generating reports for leadership or other stakeholders to showcase recruitment performance and outcomes.
• Use the customer service ticketing system to manage and prioritize recruitment‑related requests, ensuring timely responses.
• Act as a liaison between HR Shared Services, hiring departments, and other stakeholders to deliver consistent and effective support.
• Communicate recruitment updates, changes, and timelines to hiring managers and other key stakeholders.

Requirements

• Three years of experience in recruitment, HR operations, or a related field, with demonstrated expertise in recruitment (or other operational process) workflows.
• Associate’s degree in Human Resources, Business Administration, or a related field. Equivalent work experience may substitute for education on a year‑for‑year basis.
• Ability to travel and lift objects weighing up to 10 pounds.
• Promote a safe workplace culture and ensure recruitment practices align with safety standards.

Qualifications

• Experience in higher education HR or public sector HR operations (preferred).
• Familiarity with staff or faculty recruitment processes and associated challenges (preferred).
• Familiarity with customer service centers and ticketing systems (preferred).
• Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).
• Professional certification in HR (e.g., SHRM‑CP, SHRM‑SCP, PHR, SPHR) (preferred).

Skills

• Strong organizational and time‑management skills for managing multiple recruitment workflows simultaneously.
• Advanced problem‑solving and analytical skills to identify inefficiencies and recommend improvements.
• Excellent communication and interpersonal skills for mentoring team members and collaborating with stakeholders.
• Attention to detail to ensure accuracy in recruitment operations and reporting.
• Proficiency in ATS and HRIS systems, such as Workday, for managing recruitment activities.
• Experience with customer service ticketing systems to track and manage recruitment‑related requests.
• Familiarity with data analytics tools to generate insights and reports on recruitment performance.
• Intermediate or higher level use of Excel, including the ability to manipulate formulas and worksheets.
• Provide guidance and mentorship to team members without direct supervisory responsibilities.
• Adapt to changing priorities, technology, and organizational needs.
• Use data to identify trends, advise stakeholders,