Shared Services Manager AP/AR

Position Overview

The Shared Services Manager reports to the Director of Shared Services and is responsible for the daily operational leadership and execution of the organization's Accounts Payable and Accounts Receivable shared services functions. This role oversees transactional processing, team performance, service delivery, operational controls, and compliance activities across multiple business units. This role partners closely with finance, procurement, operations, sales, customer service, and treasury teams to support effective cash cycle operations and strong internal and external customer service.

Essential Duties And Responsibilities

• Lead, mentor, and develop AP/AR teams by assigning and prioritizing workloads, conducting performance management activities, and supporting onboarding, training, and succession planning.

• Monitor workflow volumes, backlogs, KPIs, and SLAs to ensure service levels, deadlines, and operational performance expectations are consistently achieved.

• Support execution of shared services strategies, policies, and standardized processes across all locations, ensuring consistency, efficiency, and compliance.

• Manage escalations and resource planning, including staffing and cross-training needs, while fostering a collaborative, service-oriented, and accountable team culture.

• Identify, evaluate, and implement continuous process improvement initiatives to increase efficiency, accuracy, and productivity across the shared services organization.

Accounts Payable & Receivable Operations

• Oversee end-to-end AP and AR processes, including invoicing, billing, cash application, collections, reconciliations, and payment execution (checks, ACH, wires), ensuring accuracy and compliance with company policies and internal controls.

• Monitor and resolve payment discrepancies, disputes, and inquiries, partnering cross-functionally (Treasury, Finance, Sales, Operations, Customer Service) to support cash flow and timely resolution.

Compliance, Controls, Reporting

• Ensure compliance with GAAP, SOX, regulatory requirements, and company policies by maintaining strong internal controls, approval workflows, segregation of duties, and data integrity across systems.

• Support month-end and year-end close processes, audits, and reporting requirements by preparing reconciliations, documentation, operational reports, dashboards, and performance metrics.

• Monitor and escalate operational risks, control deficiencies, and compliance concerns to leadership, ensuring timely resolution and continuous improvement.