Manager IT Application - Shared Services

Responsibilities

• Responsible for the support of the specific assigned applications
• Understand application user pain points and collaborate to propose potential process changes/new solutions
• Proactively bring solutions to improve productivity (consider all technologies including process automation, robotic process automation, artificial intelligence, and machine learning)
• Serve as first point of escalation for application-specific customer issues
• Manage IT related business risks associated with owned applications
• Ensure standard processes and procedures are followed for application support and change management
• Collaborate closely with technical, development, architecture, integration, and/or functional configuration resources, both internal and 3rd party, to implement systems changes as required
• Develop and evaluate application support plans and criteria to be carried out by others on the team, within IT, or within the business areas supported
• Participate in new IT implementations (for example M&As and divestiture) as needed
• Acts as liaison with respective customers/stakeholders on application support (incidents and requests) to ensure the root cause is identified and the proposed solutions align to Armada business requirements, processes, and objectives
• Supports and develops employees through performance management, coaching, motivation, and training
• Directs management of a small team consisting of technical and functional application resources focused on application development and support
• Directs management of third-party resources providing IT services to Armada

Qualifications

• Bachelor’s degree from an accredited college or university in information systems, business management, computer science or closely related field, or equivalent experience
• Minimum (5) years of experience managing a team of functional systems analysts and developers
• Resource manager for projects and managing production support to meet SLA’s
• Minimum five (5) years of experience with demonstrated progressive technical management experience supporting business customers and major business applications, specifically Sales/Marketings and Salesforce
• Understanding of Sales/Marketing end-to-end business processes (Lead/Opportunity/Contact Management, Q2C, etc.)
• IT business analysis background with a focus on technology within Sales and Distribution/Marketing
• Additional experience in Finance, HR, Legal or past work experience in one of those areas utilizing relevant business systems
• Experience with the entire Software Development Lifecycle (SDLC)
• Must have technical hands-on experience supporting applications like Salesforce or others relevant applications
• Project Management experience
• Ability to collaborate with peers in the business and IT organization to set priorities, policies, and procedures
• Ability to drive and lead process changes and present results at the highest levels of the organization
• Can influence without formal authority
• Can manage high-profile and large-scale improvement projects while achieving aggressive targets & meeting deadlines