Shared Services Account Manager

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts and projects
• Lead end-to-end project management across multiple concurrent programs
• Cook up internal resources and cross-functional teams to ensure successful project execution
• Develop and maintain detailed project plans, workback schedules, and execution timelines
• Ensure projects are delivered on time, within scope, and within budget
• Maintain project health, identify risks proactively, and communicate mitigation plans
• Manage project scope changes, scheduling adjustments, and operational escalations
• Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders
• Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution
• Review project reporting, compliance tracking, and execution data for accuracy and completeness
• Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials
• Ensure resource availability and alignment based on project scope and timing
• Escalate project risks, blockers, or client concerns to leadership as appropriate
• Maintain strong client relationships through proactive communication and execution management
• Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams
• Identify opportunities for operational improvements, process efficiencies, and scalability

Qualifications

• 3–5 years of direct Account Management, Project Management, Client Services, or related experience
• Proven experience managing multiple projects and client relationships simultaneously
• Strong client-facing communication and relationship management skills
• Excellent written and verbal communication skills
• Strong organizational skills with exceptional attention to detail and follow-through
• Able to manage competing priorities in a fast-paced environment
• Experience coordinating cross-functional teams and operational workflows
• Strong problem-solving, critical thinking, and risk management skills
• Able to work independently while maintaining strong team collaboration
• Experience creating project plans, timelines, reporting, and project documentation
• Strong working knowledge of Microsoft Office Suite, including Excel
• Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferred
• Experience working in field execution, retail merchandising, marketing operations, or client services environments preferred
• PMP, CAPM, PRINCE2, or related project management certification is a plus