Shared Services Account Manager

Job Type Regular Work Location: Client Support Center - Southlake, TX 76092 Overview 2020 Companies is now hiring for a remote Account Manager The Account Manager is responsible for overseeing the successful execution of client programs and projects from kickoff through completion. This role serves as the primary point of contact for both clients and internal cross-functional teams, ensuring projects are delivered on time, within scope, within budget, and aligned with client expectations. The Account Manager is expected to proactively manage project timelines, operational risks, client communication, reporting, and cross-functional coordination while maintaining a high level of organization, professionalism, and accountability. This role plays a critical part in driving client satisfaction, operational efficiency, and successful project delivery across multiple concurrent programs. Our Benefits Receive a competitive salary, paid weeklyWork remotely, from homeHealth/Dental/Vision benefits401K Program with matchingPaid Time OffPaid HolidaysPartial Mobile ReimbursementScholarship opportunities for employees and direct family membersEmployee Assistance ProgramLeadership Development ProgramEmployees special pricing for multiple clients About Company 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. Job Description Key Responsibilities Serve as the primary point of contact for assigned client accounts and projectsLead end-to-end project management across multiple concurrent programsCoordinate internal resources and cross-functional teams to ensure successful project executionDevelop and maintain detailed project plans, workback schedules, and execution timelinesEnsure projects are delivered on time, within scope, and within budgetMonitor project health, identify risks proactively, and communicate mitigation plansManage project scope changes, scheduling adjustments, and operational escalationsFacilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholdersPartner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support executionReview project reporting, compliance tracking, and execution data for accuracy and completenessSupport development and standardization of project workflows, documentation, and processesCreate and maintain comprehensive project documentation, reporting summaries, and project closeout materialsEnsure resource availability and alignment based on project scope and timingEscalate project risks, blockers, or client concerns to leadership as appropriateMaintain strong client relationships through proactive communication and execution managementSupport onboarding, mentoring, and knowledge-sharing across the AM and PC teamsIdentify opportunities for operational improvements, process efficiencies, and scalability Success Metrics Success In This Role May Be Measured By Client satisfaction and relationship healthOn-time project deliveryProject execution quality and complianceRisk identification and escalation managementCommunication effectivenessReporting accuracy and timelinessCross-functional collaborationOperational efficiency and process adherenceAbility to successfully manage multiple concurrent projects Qualifications 3–5 years of direct Account Management, Project Management, Client Services, or related experienceProven experience managing multiple projects and client relationships simultaneouslyStrong client-facing communication and relationship management skillsExcellent written and verbal communication skillsStrong organizational skills with exceptional attention to detail and follow-throughAbility to manage competing priorities in a fast-paced environmentExperience coordinating cross-functional teams and operational workflowsStrong problem-solving, critical thinking, and risk management skillsAbility to work independently while maintaining strong team collaborationExperience creating project plans, timelines, reporting, and project documentationStrong working knowledge of Microsoft Office Suite, including ExcelExperience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferredExperience working in field execution, retail merchandising, marketing operations, or client services environments preferredPMP, CAPM, PRINCE2, or related project management certification is a plus Work Environment This role operates in a fast-paced, cross-functional environment supporting large-scale client programs and field execution initiatives. The ideal candidate is proactive, adaptable, highly organized, and comfortable managing both strategic client communication and detailed operational execution What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020’s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.